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ProServ

Overview

A Mozaic Service Now Service:

Features

  • Basic – Designed for organisations with minimal platform change but still requiring operational support when necessary. Best practice System Administration provided on a tailored basis to suit your circumstance by certified practitioners and led by a named Service Manager
  • Professional – Designed for organisations with a moderate roadmap of change for their platform but not requiring a dedicated, fixed headcount team. Tailored to meet the demands of your roadmap and to flex accordingly in order to meet delivery timescales and commitments. This service is led by a dedicated Service/Account Manager
  • Premium – Designed for organisations with a demanding and complex roadmap of Now Platform modules and capabilities. This service is led by a full-time Engagement Lead and ServiceNow Architect and, similar to the Professional Service, is able to flex to meet demand and react to change swiftly and at scale.
  • On-demand provision of dedicated resource to deliver rapidly on short, medium and long-term projects and initiatives

Benefits

  • Delivery of an effective ServiceNow solution in-line with your needs and in-house capability.
  • Provision of experienced and certified ServiceNow professionals
  • Rapid issue resolution by operationally experienced System Administrators
  • Flexible resource provision tailored to demand
  • Predictability on forecasted spend
Sold by Mozaic Services
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Fulfillment method Professional Services

Pricing Information

This service is priced based on the scope of your request. Please contact seller for pricing details.

Support

For full support of this Product please contact our Engagement Director, Simon Odell (simon.odell@mozaic.net)