ServiceNow Managed Service

A Mozaic Service Now Service:

Features

• Basic – Designed for organisations with minimal platform change but still requiring operational support when necessary. Best practice System Administration provided on a tailored basis to suit your circumstance by certified practitioners and led by a named Service Manager
• Professional – Designed for organisations with a moderate roadmap of change for their platform but not requiring a dedicated, fixed headcount team. Tailored to meet the demands of your roadmap and to flex accordingly in order to meet delivery timescales and commitments. This service is led by a dedicated Service/Account Manager
• Premium – Designed for organisations with a demanding and complex roadmap of Now Platform modules and capabilities. This service is led by a full-time Engagement Lead and ServiceNow Architect and, similar to the Professional Service, is able to flex to meet demand and react to change swiftly and at scale.
• On-demand provision of dedicated resource to deliver rapidly on short, medium and long-term projects and initiatives

Benefits

• Delivery of an effective ServiceNow solution in-line with your needs and in-house capability.
• Provision of experienced and certified ServiceNow professionals
• Rapid issue resolution by operationally experienced System Administrators
• Flexible resource provision tailored to demand
• Predictability on forecasted spend