T-Shirt Size (GC1): Accelerating Your Genesys Cloud implementation

Sold by: Global Technology Solutions Inc.

Unlock the potential of your Genesys Cloud experience with our GC1 T-shirt Size Options offering. Tailored for those seeking a streamlined yet impactful solution, our GC1 Tier includes essential features to enhance your customer experience. Benefit from optimized call routing, interactive voice response setup, and basic real-time analytics to make data-driven decisions. Experience the next level of customer engagement with our GC1 Tier package.

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Overview

Handle any customer call with ease. Take advantage of inbound and outbound voice, dynamic routing, callbacks, employee support and more. All the essentials you need in a single package.

Our GC1 Tier TShirt Size Options gets you up and running quickly and includes.

Project Design & Support

Design & Development
Acceptance Testing, Training & Knowledge Transfer
Production rollout and launch support

Technical Deliverable

One (1) Genesys Cloud Instance in the region of your choice.
BYOC or Genesys Cloud Voice setup
Voicemail setup
Twenty (20) prompt setup
One (1) out-of-box CRM Integration
One (1) Language
Two (2) Data actions configuration (e.g., data dip for customer data etc.)
Three (3) architect flows (based on customer’s documented flows) including three (3) basic queues
Up to fifty (50) agents
Call recording setup
Real-time contact center metrics (native connect) configuration
Real-time agent metrics configuration
Historical contact center and agent metrics

Consulting : This package also includes Consulting around Self-service and call deflection strategy with the use of bots and digital channels.

Highlights

Time to market: Our cloud contact center deployment services enhance customer experience and provides a quicker time to market.
Genesys Gold and AWS Advance Partner
Speech enabled IVR, Call recording, transcription and much more.

Details

Sold by

Global Technology Solutions Inc.

Pricing

Custom pricing options

Request private offer

Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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About Us

Support

Vendor support

WHAT'S INCLUDED? We do not believe in one-size-fits-all and hence customize GTS Care based on your specific needs. Every GTS Care package includes HelpDesk access via phone, email, sms and other channels.

Business Hour Help Open cases related to an incident, questions, problem etc. via email, phone and chat and get feedback within your SLA and business hour.

Best Practice Recommendations Get best practices recommendations proactively on your contact center application.

Quaterly Reviews Business reviews to measure success and apply tweaks in the engagement or process if needed.

Moves, Adds and Changes (MAC) Moves, adds, and changes (MAC). Keep your contact center solution up-to-date and align with user requirements.

Contact us at: hello@globo-tek.com 855.245.6285

Software associated with this service

Genesys

By Genesys

Genesys Cloud is a leading AI-Powered Experience Orchestration platform that delivers omnichannel customer experiences. Featuring virtual agents, sentiment analysis, and customer journey analytics, our solution empowers organizations to optimize their contact center and enhance unified communications across all channels.

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