Sold by: Concentrix
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions. Concentrix, a global leader in technology and services, delivers innovative, human-centered, tech-powered solutions that ensure personalized experiences and measurable business value across operations, agent performance, and customer engagement.
iX Hero reduces communication fragmentation by delivering GenAI-powered multilingual alerts, micro learnings, and targeted desktop updates — eliminating disconnected broadcast tools. Features include audience targeting, smart expiry scheduling, instant publishing, AutoTranslation into 18 languages, quiz/poll creation, and acknowledgement tracking. Channels: voice, chat/messaging, email. Implementation: 2–4 weeks.
Overview
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions
Concentrix, as a global technology and services Leader, is dedicated to designing innovative solutions that are human-centered, tech-powered and intelligence-fueled solutions. We recognize that an experience centre demands advanced plug-and-play solutions to drive personalized journeys and deliver tangible business value. Our comprehensive suite of solutions is designed to enhance touchpoints of your operations from business processes, agent performance to product offering and customer experiences. iX Hero reduces after-call work burden by automatically transcribing conversations, generating actionable summaries, translating them into multiple languages, and integrating with Salesforce — eliminating manual wrap-up and disconnected note-taking tools. Supports custom summarization logic, configurable access control, and usage reporting. Processes email and chat messages into actionable insights without telephony integration. Channels: voice, chat/messaging, email. AWS Services: • Amazon S3 • Amazon ECR • Amazon Bedrock. No data access requirement. Implementation: 2–4 weeks. Languages: English, French, Spanish (LATAM/EU), Portuguese (BR), Swedish, Italian, Norwegian, German, Mandarin, Japanese, Korean, Bahasa, Thai, Dutch, Vietnamese, Turkish, Danish.
Highlights
- iX Hero Summarize eliminates after-call work burden by automatically transcribing and summarizing voice, chat, and email interactions in real time — removing manual wrap-up, reducing handle time, and delivering actionable insights without requiring telephony integration.
- iX Hero Summarize removes post-interaction inefficiency with multilingual summary translation, Salesforce integration for interaction history, custom summarization logic, and configurable access control — giving operations leaders a scalable, governed solution for interaction documentation.
- iX Hero Summarize accelerates time-to-insight across global teams with support for 17 languages, usage reporting, and deployment in 2–4 weeks — powered by Amazon S3, Amazon ECR, and Amazon Bedrock with no data access requirement for fast, compliant enterprise activation.
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Email support available at ixhero@concentrix.com