Toonimo is a leading Digital Adoption Platform that creates step by step in-app walk-throughs. Toonimo is the only guidance platform on the market encompassing 3 levels of engagement; (Text Bubbles, Rich Media Effects and Audio).
Overview
Toonimo is a leading Digital Adoption Platform that creates step by step in-app walk-throughs. Toonimo is the only guidance platform on the market encompassing 3 levels of engagement (Text Bubbles, Rich Media Effects and Audio). Toonimo's products extend beyond step by step in app guidance including: Patented Personal Assistant VoiceBot, Chatbot, ADA Accessibility Widget, Beacons, Insights & Analytics, Surveys, RPA (Automation), Knowledge Base.
Highlights
- Patented Audio-Visual & Text Bubbles Step-by-Step Guidance
- Patented Personal Assistant VoiceBot
- Insights & Analytics
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
5 Use-cases / 50K users | Basic Toonimo License for 50K users | $78,750.00 |
5 Use-cases / 100K users | Basic Toonimo License for 100K users | $112,500.00 |
5 Use-cases / 500K users | Basic Toonimo License for 500K users | $270,000.00 |
5 Use-cases / 1M users | Basic Toonimo License for 1M users | $337,500.00 |
5 Use-cases / 5M users | Basic Toonimo License for 5M users | $517,500.00 |
For dimensions customization or for Enterprise Private Offer | For Private Offer Contact Toonimo | $100,000.00 |
Vendor refund policy
No refund policy
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
As part of the MSA
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Jordan K.
Simple and Intuitive Tool That Provides High Leverage for User Adoption and Self-Help Tools.
Reviewed on Feb 27, 2020
Review provided by G2
What do you like best about the product?
The simple and intuitive ability to implement on any number of 3rd party web-apps, whether or not you have access to the code. This tool is appears as a native tool within our SaaS products, and gives customers and/or our staff self-help tools. We especially like the voiceover capabilities, in addition to the standard walk-through functionality, which none of Toonimo's competitors offered. The on-boarding and implementation is provided with strong customer support, and Toonimo will help you build out your first walkthroughs to ensure successful adoption.
What do you dislike about the product?
Some of the analytics tools aren't as fleshed out as one might like from an overall review perspective. You have to drill into a specific engagement instead of having an overall dashboard with all of the analytics. They do have the ability to retrieve the analytics data through an API though to your own BI tool.
What problems is the product solving and how is that benefiting you?
Providing new customers with walk-through and self-help tools that can walk them through specific processes on our customer portal. Also using for digital adoption and to build walk-throughs and self-help tools for staff that is interactive and layered right on top of our SaaS products.
Recommendations to others considering the product:
I would definitely take the time to ask use case and scenario-based questions. Ask the consultant to show you how to do something in the demo environment to make sure you both understand your needs, and that the system actually fulfills that need. I would also take advantage of the free trial they provide to go in and play with the system yourself. It is a super intuitive system, especially building basic walkthroughs, so you can get a feel of what it will be like to build and maintain on your own.
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Offir T.
A great digital adoption platform for users on-boarding
Reviewed on Oct 16, 2019
Review provided by G2
What do you like best about the product?
For us, the key differentiator was the audiovisual guidance. we AB tested our on-boarding experience between Text Bubbles and audio and got great results with the audio!
Toonimo increased our trial conversion.
Toonimo increased our trial conversion.
What do you dislike about the product?
It could be great to have an internal collaboration functionality inside Toonimo dashboard to be able to leave comments to other team members about edits.
What problems is the product solving and how is that benefiting you?
Conversion from trial to paid, first-time on-boarding user experience, customer support reduction.
Recommendations to others considering the product:
It's a great tool, really helped us, very recommended!
Education Management
Great User experience, highly recommended!
Reviewed on Sep 17, 2019
Review provided by G2
What do you like best about the product?
The experience of working with Toonimo has been a pleasure for me and the team, we were able to achieve all of our business goals with Toonimo and we are very happy with the vendor choice we've made.
What do you dislike about the product?
At first it took us some time to get full control over the editor on the more complex walkthroughs creation, I wish there was a recording feature that would "invent" walkthroughs after.
What problems is the product solving and how is that benefiting you?
Faculty training, employee training, students onboarding and more.
Recommendations to others considering the product:
Love this tool, use it, and they have greatt support
Amihai Z.
Intuitive and easy to use
Reviewed on Sep 02, 2019
Review provided by G2
What do you like best about the product?
I am a part of the team that builds the walkthroughs, it's intuitive and very easy to use, slick UX, we have a great relationship with the success team. Overall a great experience.
What do you dislike about the product?
I think that the layout of the text bubbles can be slightly improved. But overall I use it for awhile now and didn't have glitches with the product so far.
What problems is the product solving and how is that benefiting you?
Prodcut onboarding for our SaaS customers end-users.
Recommendations to others considering the product:
Overall a great product that provides the value, we use to do everything through a different vendor and that didn't work well for us. Element detection is great, especially as we have HTML attributes that changes frequently. I recommend.
Lior G.
Fleetonomy uses Toonimo for onboarding - great tool
Reviewed on Sep 02, 2019
Review provided by G2
What do you like best about the product?
Fleetonomy is a SaaS solution and we use Toonimo for onboarding of our customers users.
Toonimo has some super cool functionalities and the combination of audio-visual and text bubbles is great.
Rule engine is good, with every option we need including custom javascript.
Coach marks library is also something cool we didn't see when we looked at other vendors. The element detection also works great.
Integration was also super fast
Toonimo has some super cool functionalities and the combination of audio-visual and text bubbles is great.
Rule engine is good, with every option we need including custom javascript.
Coach marks library is also something cool we didn't see when we looked at other vendors. The element detection also works great.
Integration was also super fast
What do you dislike about the product?
There is no ability to record a flow and then it auto creates walkthroughs on it. (something we used to have in automation testing softwares). Also we use Toonimo for multiple languages and with unique languages it sometimes takes around 3 business days to record.
What problems is the product solving and how is that benefiting you?
Users onboarding is now smooth due to Toonimo. We track metrics like user engagement and conversation in some of our funnels and got some great feedback from end-users and good KPI results.