Ramp

What do you like best about the product?

Incredible UI/UX that allows every action I need to take to be taken in an extremely efficient and quick manner. I actually don't have to use Ramp all that often or for a long time because it is so effective. Truly cuts down on time spent on expense management. Phenomenal for a small to mid-size organization. The cost being free is also wonderful for us as a nonprofit. Customer support is superb, with an unbelievably good AI assistant who doesn't just answer questions, but can take action on your natural language input.

What do you dislike about the product?

Some features you have to pay for. Specifically we would love to track multiple entities in Ramp, but it's not worth paying hundreds of dollars just for us to do that as a smaller nonprofit organization. We would also really appreciate a discount on the Plus plan as a nonprofit, which is not something Ramp offers. Physical cards take an extremely long time to receive in the mail (up to 14 days in some cases).

What problems is the product solving and how is that benefiting you?

Ramp automates receipt collection, and assigning card transactions directly to the appropriate account in QuickBooks Online.

What do you like best about the product?

The receipt matching is a breeze. It generates a lot the details of an expense automatically.

What do you dislike about the product?

There are no downsides. It's the best expense management app I've used.

What problems is the product solving and how is that benefiting you?

Tracking receipts and expenses in a more timely manner has grately improved under Ramp, as has moving reimbursements and expenses into one process.

What do you like best about the product?

I find that Ramp significantly improves efficiency in my work, primarily through the considerable time savings in expense reporting and travel booking. Tasks that previously accounted for 10 to 15% of my work week now only take up about 5%, which represents a roughly 30% reduction in the time I spend on these tasks. I also appreciate the ease of use of Ramp's initial interface, which made the setup and adoption process smooth. The mobile app for expense reporting is incredibly valuable, allowing me to manage expenses without hassle, and the ability to book travel from anywhere adds to its convenience. Due to these benefits, I feel confident recommending Ramp to others, as reflected in my high recommendation score of nine.

What do you dislike about the product?

I find accessing customer support challenging, particularly when mistakes occur.

What problems is the product solving and how is that benefiting you?

I save significant time on expense reporting and travel booking, reducing this from 10-15% of my work week to approximately 5%, thanks to Ramp's mobile app and travel features.

What do you like best about the product?

Submitting receipts is incredibly easy. I like that I can simply text a receipt and fill in the necessary fields, which makes handling expenses much more efficient. The reminders Ramp sends to help with coding expenses are also very helpful—they keep me from falling behind. Instead of having to gather multiple expenses into one report, I can address each expense individually, which makes the whole process feel much less overwhelming.

What do you dislike about the product?

I can't imagine it being any simpler! With Ramp, handling expenses feels as easy as sending a text message, rather than facing the dreaded 'expense report' at the end of a project.

What problems is the product solving and how is that benefiting you?

As a Field Service Technician who is constantly on the road and dealing with daily expenses, having a platform that streamlines the process of coding multiple expenses each day really eases my mental workload.

What do you like best about the product?

Its ability to handle several credit cards along with reimbursements and bill-pay in one platform that integrates with QBO.

What do you dislike about the product?

AI auto fill doesn't always get the categories right. We often have special cases where the same vendor is coded differently depending the type of project, so manual corrections are required. I don't mind manual entry, but manual corrections can be easy to miss. To be fair, Ramp seems to be paying attention to the user experience, and has been improving consistently.

What problems is the product solving and how is that benefiting you?

One platform for expense management across different types of employees and vendors.