Sold by: SurveySparrow
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SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360 Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40 percentage.
4.4
Overview
The all-in-one Omnichannel Experience Management Platform.
Our key features include: *Chat-like Surveys that switch from static to dynamic conversations.
- Classic Surveys that ask one question at a time.
- Offline surveys that let you collect feedback from even the remotest of places, internet-free.
- Offline Survey App that serves as a kiosk for offline data collection.
- NPS surveys to measure customer sentiment with a single question.
- NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments.
- 360 assessments to evaluate employee performance across various competencies and create personal development plans.
- Multilingual surveys to translate your surveys into the languages of your choice.
- Wide range of question types to gather a variety of data from respondents.
- Click-free dashboard and highly advanced report filters for generating insightful reports.
- Efficient user management to optimize your workflow.
- White labeling to customize every element of your survey.
- Sub Accounts to manage surveys independently under one parent account.
- Single Sign-On to log in to our platform with just a single click.
- IP Restriction to restrict account access only to trusted locations and networks.
- Survey automation with recurring mode to gauge customer or employee pulse at regular intervals.
- Survey sharing across a plethora of channels with the easiest sharing options.
- Efficient integrations to avoid the hassle of using multiple software.
- Custom CSS to add your own personal touch to every survey.
- Workflows to automate recurring tasks and increase action efficiency.
Highlights
- Build conversational surveys of any type, for any purpose, in any language. Get 40% more responses.
- Access the consolidated performance in one place & keep it convenient. Be where your customers are.
- Drive impactful actions by design & kick-start Response Management. Serve customers proactively.
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Dimension | Description | Cost/month |
|---|---|---|
Basic | For individuals and students who value simplicity and affordability. | $39.00 |
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Customer reviews
Abdalla A.
Engaging Surveys, Powerful Insights, Needs Improved Customization
Reviewed on Mar 31, 2026
Review provided by G2
What do you like best about the product?
I use SurveySparrow mainly to create and share surveys for collecting feedback and insights. I love SurveySparrow's conversational survey format because it makes surveys feel like a natural chat, keeping respondents engaged and improving completion rates, which means I get more honest, high-quality feedback in less time. Combining this with its smart question logic ensures every respondent only sees relevant questions, making the whole process efficient and valuable for making better decisions. Another aspect I appreciate is analyzing the results. The platform provides dashboards and reports that help turn responses into clear insights, which I can use to make better decisions. The initial setup was very easy and intuitive, from signing up to creating my first survey, without any technical knowledge or training, thanks to the clean interface, step-by-step prompts, and ready-made templates.
What do you dislike about the product?
While I really enjoy using SurveySparrow, there are a few areas that could be improved. Sometimes, the pricing plans can feel a bit steep for smaller teams or individual users, especially if you want access to advanced features. Another area for improvement is the survey customization options. While it’s flexible, certain design elements and question types could be more intuitive or have additional templates to make setup even faster. Lastly, the reporting dashboards, though powerful, could benefit from more advanced visualization options or easier export features for sharing insights with others.
What problems is the product solving and how is that benefiting you?
SurveySparrow helps me collect feedback with its engaging conversational format, boosting response rates and honesty. It transforms raw feedback into insights using dashboards and analytics, aiding better decisions. Flexible distribution options make it adaptable for various feedback needs.
Rishi S.
SurveySparrow Makes Survey Creation Simple, Engaging, and Automated
Reviewed on Mar 31, 2026
Review provided by G2
What do you like best about the product?
What I like most about SurveySparrow is how simple and user-friendly it is. The interface feels clean and intuitive, so creating surveys never gets confusing. I also really enjoy the conversational survey style—it’s more engaging than the usual boring forms, and it makes people more likely to finish them. On top of that, the automation features and reporting tools make it easy to track responses and stay on top of results without needing a lot of manual effort.
What do you dislike about the product?
One thing I don’t like about SurveySparrow is that some features are only available in higher plans, which can feel a bit expensive for small teams or individuals. Also, sometimes the customization options feel limited if you want very specific designs or logic. The reporting is good, but it can be slightly confusing at first and takes some time to get used to.
What problems is the product solving and how is that benefiting you?
SurveySparrow helps solve the problem of collecting feedback in a simple and engaging way. Earlier, normal surveys used to feel boring, and many people would not complete them. With its conversational format, more users actually respond, so we get better and more honest feedback.
It also saves a lot of time because everything—from creating surveys to collecting responses and seeing reports—is in one place. We don’t have to do manual follow-ups or manage data separately. This helps in making quicker decisions based on real feedback, which improves overall work and user experience.
It also saves a lot of time because everything—from creating surveys to collecting responses and seeing reports—is in one place. We don’t have to do manual follow-ups or manage data separately. This helps in making quicker decisions based on real feedback, which improves overall work and user experience.
Jyoti H.
Intuitive, Conversational Surveys That Boost Engagement and Insights
Reviewed on Mar 26, 2026
Review provided by G2
What do you like best about the product?
SurveySparrow offers an intuitive and conversational survey experience that improves response rates and user engagement. Its easy-to-use interface, customizable templates, and automation features make it simple to collect feedback and gain actionable insights efficiently.
What do you dislike about the product?
Some advanced customization and reporting features are limited in lower-tier plans, and deeper analytics could be more robust.
What problems is the product solving and how is that benefiting you?
SurveySparrow solves the challenge of collecting engaging and actionable customer feedback through its conversational survey format. It improves response rates, provides better insights, and helps teams make more informed decisions to enhance customer experience and overall business outcomes.
Verified User
Engaging Surveys with Smart Personalization, But Needs Better Analytics
Reviewed on Mar 16, 2026
Review provided by G2
What do you like best about the product?
I like how SurveySparrow creates interactive surveys that keep web users engaged. I appreciate the human smart feel and smart personalization features. The web integration is impressive; it's not just about sticking a link on a page—SurveySparrow allows me to set 'SpotChecks' or triggers, which is great for lead generation by capturing visitor details in a friendly way. I find the Feedbot feature valuable for high-impact engagement. Plus, the initial setup of SurveySparrow was very simple and easy.
What do you dislike about the product?
Analytics and Reporting Depth, Rigidity in Design, The 'Pricing Jump'
What problems is the product solving and how is that benefiting you?
I use SurveySparrow for creating interactive surveys that keep web users engaged, and its web integration allows effective lead generation through SpotChecks or triggers.
Emler R.
Boosted Survey Completion with Engaging Conversational UI
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
I really like SurveySparrow's conversational chat-style survey format because it significantly increases our survey completion rates compared to traditional forms. The chat-based flow feels natural and engaging, allowing respondents to see only one question at a time like a real conversation, which drastically reduces drop-offs and gives us more complete feedback. I also appreciate the beautiful, enterprise-grade branding capabilities, as we can fully customize logos, colors, fonts, and URLs to match our brand perfectly. This professional look builds trust with our B2B clients in Germany. Additionally, the surveys are super responsive on mobile, maintaining a smooth and easy-to-complete experience even on phones, resulting in much higher mobile completion rates. Finally, the initial setup of SurveySparrow was straightforward and much smoother than we expected for such a feature-rich tool.
What do you dislike about the product?
Pricing can jump quickly for larger teams/usage. Some essential features (like advanced automations or extra seats) are locked behind higher tiers, making scaling more costly than expected. The conversational UI is great for users but rigid for admins. The chat-style design is fixed in many ways—it's hard to adjust pacing or layout for enterprise audiences, fully remove SurveySparrow branding at mid tiers, use custom CSS without limitations, or make multi-question pages when needed (chat-only can feel slow for long internal surveys).
What problems is the product solving and how is that benefiting you?
SurveySparrow solves low completion rates and impersonal forms. Its chat-style surveys boost engagement and provide reliable data. We customize branding to maintain professionalism, enhancing trust for B2B clients. Its mobile responsiveness significantly improves completion rates on phones.