Sold by: SurveySparrow
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SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360 Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40 percentage.
4.4
Overview
The all-in-one Omnichannel Experience Management Platform.
Our key features include: *Chat-like Surveys that switch from static to dynamic conversations.
- Classic Surveys that ask one question at a time.
- Offline surveys that let you collect feedback from even the remotest of places, internet-free.
- Offline Survey App that serves as a kiosk for offline data collection.
- NPS surveys to measure customer sentiment with a single question.
- NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments.
- 360 assessments to evaluate employee performance across various competencies and create personal development plans.
- Multilingual surveys to translate your surveys into the languages of your choice.
- Wide range of question types to gather a variety of data from respondents.
- Click-free dashboard and highly advanced report filters for generating insightful reports.
- Efficient user management to optimize your workflow.
- White labeling to customize every element of your survey.
- Sub Accounts to manage surveys independently under one parent account.
- Single Sign-On to log in to our platform with just a single click.
- IP Restriction to restrict account access only to trusted locations and networks.
- Survey automation with recurring mode to gauge customer or employee pulse at regular intervals.
- Survey sharing across a plethora of channels with the easiest sharing options.
- Efficient integrations to avoid the hassle of using multiple software.
- Custom CSS to add your own personal touch to every survey.
- Workflows to automate recurring tasks and increase action efficiency.
Highlights
- Build conversational surveys of any type, for any purpose, in any language. Get 40% more responses.
- Access the consolidated performance in one place & keep it convenient. Be where your customers are.
- Drive impactful actions by design & kick-start Response Management. Serve customers proactively.
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Dimension | Description | Cost/month |
|---|---|---|
Basic | For individuals and students who value simplicity and affordability. | $39.00 |
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Customer reviews
jamsheed I.
Great for Monitoring Population Decline, Health Indicators, and Urban Biodiversity
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
Monitor population decline , Environment and health idictator and Urban biodiversity Assessment.
What do you dislike about the product?
I personally didn't have any dislike for this . I think no system is 100 % but I fount it accurate .
What problems is the product solving and how is that benefiting you?
SurveySparrow solves problems around engagement, convenience, organization, quality, and actionability in better and more meaningful insights.
burhan o.
Modern Surveys with High Response Rates
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
I mostly like SurveySparrow for its conversational survey experience, which enhances my use by leading to better quality answers and higher completion rates. The initial setup was super easy, and I rate it a 10 because it's one of the most easiest and useful tools.
What do you dislike about the product?
Advanced analytics can be limited. If you need deep statistical analysis, like regression, factor analysis, or custom predictive models, SurveySparrow's built-in reporting can feel too basic.
What problems is the product solving and how is that benefiting you?
I use SurveySparrow for customer satisfaction, addressing low employee engagement and ineffective product development. The conversational survey experience provides better quality answers and higher completion rates.
Kinverly M.
Engaging Surveys with Effortless Setup
Reviewed on Feb 13, 2026
Review provided by G2
What do you like best about the product?
I think SurveySparrow is the best employee rating tool for measuring employee motivation. I like the chat-style format, which feels more personal and engaging for respondents and helps reduce survey fatigue. The multi-channel sharing options like SMS, email, and web are also great, along with the unique offline capabilities, making it flexible for diverse, on-the-field needs. The initial setup was very easy due to its very friendly interface.
What do you dislike about the product?
Everything was perfect not dislike
What problems is the product solving and how is that benefiting you?
I use SurveySparrow to assess employee motivation through tailored surveys. It excels in feedback collection and complex data analysis. The chat-style format reduces survey fatigue, and multi-channel and offline capabilities enhance flexibility for diverse needs.
Abdullah R.
Streamlines Feedback Collection with Ease
Reviewed on Jan 30, 2026
Review provided by G2
What do you like best about the product?
I like that SurveySparrow is simple and easy to use, especially with its drag-and-drop interface that saves me a lot of time during survey creation. It's also great to have the capability of tracking IT performance trends over time, which supports making data-driven decisions. I’ve found it helpful in identifying recurring issues faster and prioritizing system upgrades based on user feedback, which has improved helpdesk workflows. Additionally, connecting SurveySparrow with Slack and Microsoft Teams boosts our response rates and engagement without needing to switch platforms. The initial setup was surprisingly smooth, as the interface guided us through each step, allowing us to launch our first survey within an hour.
What do you dislike about the product?
One area that could be better is the analytics dashboard — it’s a bit limited when we want to dig deeper into long-term trends or compare performance across departments. One thing that would really help is more flexible reporting like the ability to create custom dashboards or filter results by time range and user role. Also, having predictive insights or trend forecasting would make it easier for us to plan IT improvements proactively.
What problems is the product solving and how is that benefiting you?
SurveySparrow helps us identify recurring IT issues through structured feedback, track performance trends for data-driven decisions, and easily design surveys with a drag-and-drop interface, saving us time.
Parth D.
Intuitive Surveys, Impressive Engagement
Reviewed on Jan 30, 2026
Review provided by G2
What do you like best about the product?
I like how intuitive and engaging the surveys feel for respondents with SurveySparrow. The conversational interface really stands out and significantly boosts response and completion rates compared with traditional survey formats. Surveys feel more like a natural dialogue than a traditional form, which helps improve engagement. I also find it very easy to set up, as we were up and running quickly without needing much technical support.
What do you dislike about the product?
Some advanced features require higher-tier plans, and reporting customization could be more flexible. There is also a slight learning curve when setting up more complex surveys and workflows.
What problems is the product solving and how is that benefiting you?
SurveySparrow solves the problem of low survey engagement and scattered feedback. Its conversational surveys increase response and completion rates while consolidating customer satisfaction, employee pulse, and NPS tracking into one platform.