Sold by: SurveySparrow
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SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360 Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40 percentage.
4.4
Overview
The all-in-one Omnichannel Experience Management Platform.
Our key features include: *Chat-like Surveys that switch from static to dynamic conversations.
- Classic Surveys that ask one question at a time.
- Offline surveys that let you collect feedback from even the remotest of places, internet-free.
- Offline Survey App that serves as a kiosk for offline data collection.
- NPS surveys to measure customer sentiment with a single question.
- NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments.
- 360 assessments to evaluate employee performance across various competencies and create personal development plans.
- Multilingual surveys to translate your surveys into the languages of your choice.
- Wide range of question types to gather a variety of data from respondents.
- Click-free dashboard and highly advanced report filters for generating insightful reports.
- Efficient user management to optimize your workflow.
- White labeling to customize every element of your survey.
- Sub Accounts to manage surveys independently under one parent account.
- Single Sign-On to log in to our platform with just a single click.
- IP Restriction to restrict account access only to trusted locations and networks.
- Survey automation with recurring mode to gauge customer or employee pulse at regular intervals.
- Survey sharing across a plethora of channels with the easiest sharing options.
- Efficient integrations to avoid the hassle of using multiple software.
- Custom CSS to add your own personal touch to every survey.
- Workflows to automate recurring tasks and increase action efficiency.
Highlights
- Build conversational surveys of any type, for any purpose, in any language. Get 40% more responses.
- Access the consolidated performance in one place & keep it convenient. Be where your customers are.
- Drive impactful actions by design & kick-start Response Management. Serve customers proactively.
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Dimension | Description | Cost/month |
|---|---|---|
Basic | For individuals and students who value simplicity and affordability. | $39.00 |
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Customer reviews
Internet
Customer Insights through Survey Feedback
Reviewed on Dec 26, 2025
Review provided by G2
What do you like best about the product?
Ease of making the forms and deploy quickly
What do you dislike about the product?
Raw Data Visualisation and Integration with 3rd party apps
What problems is the product solving and how is that benefiting you?
CSAT & NPS
Internet
Fast Feedback and Impressive Dashboards
Reviewed on Dec 23, 2025
Review provided by G2
What do you like best about the product?
Ability to get the Customer feedback fast accurate and the interactive Dashboards feature is just woww!
What do you dislike about the product?
Integrations with External systems is very basic
What problems is the product solving and how is that benefiting you?
CSAT & NPS
Anindya C.
Engaging Surveys, Streamlined Setup
Reviewed on Dec 23, 2025
Review provided by G2
What do you like best about the product?
I use SurveySparrow as my go-to platform for creating and managing surveys due to its intuitive user interface that lets me quickly build engaging, conversational surveys. I appreciate the ability to customize themes, question logic, and automated workflows, making it effective for both simple polls and complex research. The conversational survey experience boosts response rates and makes surveys feel natural and engaging, leading to higher completion rates and more thoughtful responses. I also use SurveySparrow alongside CRM and email platforms to automate survey distribution, sync responses, and streamline follow-ups. The initial setup was straightforward, enabling our team to create and launch surveys quickly using the templates.
What do you dislike about the product?
Advanced customizations and reporting can feel a bit limited without higher-tier plans, and some complex workflows take time to fully set up. Occasional performance lag on very large surveys and a steeper learning curve for advanced features could be improved, along with more flexible reporting options in lower-tier plans.
What problems is the product solving and how is that benefiting you?
I use SurveySparrow to make surveys engaging and conversational, improving response rates. It reduces setup time and centralizes feedback collection, analysis, and action, simplifying the process.
Liam S.
Effortless Surveys with Engaging Automation
Reviewed on Dec 19, 2025
Review provided by G2
What do you like best about the product?
I use SurveySparrow to create and share surveys, collect feedback, and understand customer opinions in a simple, organized way. I like how easy it is to use, the clean interface, and how smoothly it collects and analyzes responses without much setup. I also like the conversational survey style and the automation features—they make surveys feel more engaging and save a lot of time. Additionally, it was pretty easy and straightforward to set up, and I was able to set it up quickly without much guidance.
What do you dislike about the product?
Some advanced features take a bit of time to learn, and a few customization options could be more flexible, but overall it works well.
What problems is the product solving and how is that benefiting you?
I use SurveySparrow to create and share surveys, collect feedback, and understand customer opinions easily. It helps keep responses organized and saves time over manual methods.
Mohan V.
Conversational Interface with Premium Features Locked
Reviewed on Dec 19, 2025
Review provided by G2
What do you like best about the product?
I really appreciate SurveySparrow's conversational approach, presenting one question at a time, which makes users feel like they are in a conversation rather than staring at a wall of checkboxes. This design lowers the cognitive load. Another feature I enjoy is the ability to use voice notes instead of typing, allowing users to just tap a mic icon and talk, similar to sending a WhatsApp voice message. This means you can hear the actual tone and emotion in a customer's voice, which feels much more human than a standard text box. I also like that its chat-like interface contributes to a high completion rate and enhances both customer and employee experiences.
What do you dislike about the product?
Many of the 'wow' features—like white-labeling (removing their logo), custom CSS, or the advanced AI analytics—are locked behind higher-tier plans. Small businesses often start with the 'Basic' plan only to find they need to upgrade significantly to make the surveys look truly professional or to access deeper logic features.
What problems is the product solving and how is that benefiting you?
SurveySparrow's chat-like interface makes surveys feel conversational, reducing cognitive load and encouraging responses. The voice note feature captures customer tone and emotion, providing a more human touch than text responses.