Sold by: SurveySparrowÂ
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SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360 Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40 percentage.
Overview
The all-in-one Omnichannel Experience Management Platform.
Our key features include: *Chat-like Surveys that switch from static to dynamic conversations.
- Classic Surveys that ask one question at a time.
- Offline surveys that let you collect feedback from even the remotest of places, internet-free.
- Offline Survey App that serves as a kiosk for offline data collection.
- NPS surveys to measure customer sentiment with a single question.
- NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments.
- 360 assessments to evaluate employee performance across various competencies and create personal development plans.
- Multilingual surveys to translate your surveys into the languages of your choice.
- Wide range of question types to gather a variety of data from respondents.
- Click-free dashboard and highly advanced report filters for generating insightful reports.
- Efficient user management to optimize your workflow.
- White labeling to customize every element of your survey.
- Sub Accounts to manage surveys independently under one parent account.
- Single Sign-On to log in to our platform with just a single click.
- IP Restriction to restrict account access only to trusted locations and networks.
- Survey automation with recurring mode to gauge customer or employee pulse at regular intervals.
- Survey sharing across a plethora of channels with the easiest sharing options.
- Efficient integrations to avoid the hassle of using multiple software.
- Custom CSS to add your own personal touch to every survey.
- Workflows to automate recurring tasks and increase action efficiency.
Highlights
- Build conversational surveys of any type, for any purpose, in any language. Get 40% more responses.
- Access the consolidated performance in one place & keep it convenient. Be where your customers are.
- Drive impactful actions by design & kick-start Response Management. Serve customers proactively.
Details
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Deployed on AWS
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Pricing
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Basic | For individuals and students who value simplicity and affordability. | $39.00 |
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Customer reviews
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2003 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Manthesh N.
Best survey application with offline mode available
Reviewed on Oct 01, 2025
Review provided by G2
What do you like best about the product?
I like the user friendly interface that SurveySparrow provides, which can be used by experienced as well as the new users easily.
SurveySparrow also provides a offline mode, which makes it stand apart from other survey applications.
We can easily create surveys, add branding, background to my surveys easily and also share the survey link via sms, mail, QR code also.
SurveySparrow also provides a offline mode, which makes it stand apart from other survey applications.
We can easily create surveys, add branding, background to my surveys easily and also share the survey link via sms, mail, QR code also.
What do you dislike about the product?
There is one disadvantage I faced from SurveySparrow, which is it's limited generation of feedback results.
What problems is the product solving and how is that benefiting you?
It mainly solves companies effort to improve their services by taking valuable feedback from our clients.hence this SurveySparrow application helps me create a survey with so much ease and lot of flavours like background, branding etc. It even has an offline mode which is fantastic! for low connectivity regions.
Vignesh S.
Cost-Effective with Multilingual Capabilities
Reviewed on Oct 01, 2025
Review provided by G2
What do you like best about the product?
I appreciate SurveySparrow's affordability, which offers a lower quotation compared to previous tools. I love the simplicity and straightforward nature of the service, which makes it easy to get clear insights directly from customers without needing to call each one. The premium multilingual features are highly useful, adding great value for our diverse needs.
What do you dislike about the product?
I experienced challenges during the initial setup of SurveySparrow. It was difficult to provide the expected answers to questions because the user interface was tricky and not intuitive. Instead of being able to use existing templates, we had to build everything from scratch. Additionally, the reporting and analytics layer could be improved to provide real-time data visualizations like pie charts and bar graphs with filters, which would make it easier to solve issues.
What problems is the product solving and how is that benefiting you?
I use SurveySparrow to obtain real-time insights from customers, simplifying the process of gathering accurate information without direct calls, which enhances decision-making.
Bhanuprasad S.
Simple tool for collecting feedback easily
Reviewed on Sep 24, 2025
Review provided by G2
What do you like best about the product?
It’s easy to set up surveys and share them with my team or customers. The chat-like format makes it more engaging, and I get responses faster.
What do you dislike about the product?
Some of the advanced customization options can be tricky, and I wish integration with a few other tools was smoother.
What problems is the product solving and how is that benefiting you?
It helps me collect feedback without much effort. I can quickly create surveys, share them, and track responses in one place, which saves time and keeps things organized.
Vijay S.
Easy way to get the client feedback
Reviewed on Aug 23, 2025
Review provided by G2
What do you like best about the product?
The tool is very simple for us to collect feedback from our clients about our EOR services. The surveys look nice, more like chat so the clients actually reply. We also like that we can change the design to match our brand. The background and everything looks good and interactive and its really easy to use and create surveys.
What do you dislike about the product?
The response could be little faster sometimes but overall it's a great platform
What problems is the product solving and how is that benefiting you?
We use it for employee feedback collection, exit process surveys and also when we need to ask new requirements from clients. The interface looks intuitive so its easy for people to fill and we get better response rates compared to normal forms
Emmanuel A.
A Modern Conversational Survey Tool for Business and Team
Reviewed on Aug 05, 2025
Review provided by G2
What do you like best about the product?
SurveySparrow’s conversational interface makes surveys feel like natural chats, boosting engagement and response rates. Its sleek design, automation features, and easy integrations help businesses collect feedback smoothly while offering a modern, user-friendly experience across devices.
What do you dislike about the product?
SurveySparrow can get pricey for small teams, especially on higher plans with advanced features. Some users also report limited customization in lower tiers and occasional lags in real-time analytics or reporting. Integration depth could be improved for niche tools.
What problems is the product solving and how is that benefiting you?
SurveySparrow solves the problem of low survey engagement by offering a conversational, chat-like format that feels more interactive. It also automates recurring surveys and centralizes feedback, helping businesses track customer or employee sentiment over time boosting retention, satisfaction, and decision-making.