Sold by: SurveySparrow
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SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360 Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40 percentage.
4.4
Overview
The all-in-one Omnichannel Experience Management Platform.
Our key features include: *Chat-like Surveys that switch from static to dynamic conversations.
- Classic Surveys that ask one question at a time.
- Offline surveys that let you collect feedback from even the remotest of places, internet-free.
- Offline Survey App that serves as a kiosk for offline data collection.
- NPS surveys to measure customer sentiment with a single question.
- NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments.
- 360 assessments to evaluate employee performance across various competencies and create personal development plans.
- Multilingual surveys to translate your surveys into the languages of your choice.
- Wide range of question types to gather a variety of data from respondents.
- Click-free dashboard and highly advanced report filters for generating insightful reports.
- Efficient user management to optimize your workflow.
- White labeling to customize every element of your survey.
- Sub Accounts to manage surveys independently under one parent account.
- Single Sign-On to log in to our platform with just a single click.
- IP Restriction to restrict account access only to trusted locations and networks.
- Survey automation with recurring mode to gauge customer or employee pulse at regular intervals.
- Survey sharing across a plethora of channels with the easiest sharing options.
- Efficient integrations to avoid the hassle of using multiple software.
- Custom CSS to add your own personal touch to every survey.
- Workflows to automate recurring tasks and increase action efficiency.
Highlights
- Build conversational surveys of any type, for any purpose, in any language. Get 40% more responses.
- Access the consolidated performance in one place & keep it convenient. Be where your customers are.
- Drive impactful actions by design & kick-start Response Management. Serve customers proactively.
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Dimension | Description | Cost/month |
|---|---|---|
Basic | For individuals and students who value simplicity and affordability. | $39.00 |
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Customer reviews
Wischman W.
Transformative for B2B Feedback Management
Reviewed on Mar 09, 2026
Review provided by G2
What do you like best about the product?
I appreciate SurveySparrow for its balance of user-friendliness and professionalism, which fits perfectly with our German B2B requirements. The conversational survey style stands out the most — it's far less intrusive than traditional forms, leading to a real jump in response rates and higher quality feedback from our business customers. I value how straightforward it is to build and launch surveys without needing technical support. Our team can quickly create branded, GDPR-compliant surveys, saving us a huge amount of time. The clean and intuitive dashboard makes it easy to interpret results and share insights across departments. I also really like the customization and branding options, which allow us to adapt the look and feel to match our corporate identity without any design skills. This is crucial for maintaining trustworthy and brand-aligned interactions in B2B relationships. The setup process was very easy and low-friction, which is exactly what you want when rolling out a new tool in a busy B2B environment.
What do you dislike about the product?
The flexibility in complex survey logic. For straightforward conversational flows it works great, but when we need more advanced branching, skip logic, or conditional content for longer B2B surveys, it can get a bit clunky to set up. It’s manageable, but not as smooth as some competitors. It's hard to get a clear overview of all rules at once—we often have to click into individual questions to check or adjust conditions, which is time-consuming and increases the risk of mistakes.
What problems is the product solving and how is that benefiting you?
SurveySparrow makes feedback collection engaging with its conversational surveys, increasing response rates and feedback quality. It centralizes feedback, ensuring consistent analysis, and meets GDPR compliance for data privacy. It also integrates with our CRM to streamline actions based on responses.
Aviral G.
Structured Feedback with Customizable Follow-Ups
Reviewed on Mar 08, 2026
Review provided by G2
What do you like best about the product?
I like the structured format of SurveySparrow, especially with its ability to customize follow-up questions based on customer responses. It's very much a do-it-yourself platform where users can navigate it easily themselves. It provides insights into our business which help us understand what's going wrong and what we need to correct to enhance the customer experience.
What do you dislike about the product?
I don't like that SurveySparrow cannot be integrated with my backend systems to trigger NPS messages at specific instances like returns. It needs to be manually triggered. Another issue I have is that there is no dedicated support for users. Also, while the initial setup was quite easy as the system is workflow-based, support in terms of API integration could have made the experience better.
What problems is the product solving and how is that benefiting you?
SurveySparrow provides structured surveys for post-purchase feedback, enabling us to gain insights on customer experience and improve it. It customizes follow-up questions based on customer ratings, helping us address issues and enhance satisfaction.
Arulmurugan K.
Engaging Conversational Surveys with Intuitive UI and Strong NPS Automation
Reviewed on Mar 03, 2026
Review provided by G2
What do you like best about the product?
The best thing I like about this platform is that it has a conversational style survey, it make the survey more engaging when compared to other traditional survey platforms. Their interface is modern, clean and intuitive. The automation, recurring surveys and their NPS tools make the feedback collection effective.
What do you dislike about the product?
Their advanced features and reporting are available in higher-tier plans; their customisation options always make a toss for trial and error, which is a bit time-consuming. Their inbuilt integrations are very limited, needed Zapier for complex integration.
What problems is the product solving and how is that benefiting you?
This platform helps me make every survey campaign effective. By creating a more interactive system, it centralises all the customer feedback and makes it easier decision-making. Their conversation kind off survey mechanism is very helpful, to keep the user engaged in the survey. Their basic survey tools are very helpful in the survey development.
Anshu K.
Seamless Surveys with Easy Integration
Reviewed on Mar 02, 2026
Review provided by G2
What do you like best about the product?
I like how SurveySparrow allows us to conduct surveys that are completely chat-based and helps us collect valuable feedback from customers and employees. It's great that I can easily develop different types of surveys with drag-and-drop options, not needing technical skills. I appreciate that the forms are mostly mobile compatible, making it easy for clients and employees to complete them. I find the software advanced in providing clear reports and charts of all surveys conducted, and I like that we can integrate this information with our CRM, email marketing, and Slack for better value generation. The initial setup was great and simple.
What do you dislike about the product?
The main challenge I faced while creating surveys was the complete customization of details, which was unavailable on the starting plans. They only allowed some basic changes to the question section and the use of basic templates. Advanced features were only accessible in higher plans.
What problems is the product solving and how is that benefiting you?
SurveySparrow helps us collect feedback from customers and employees through chat-based surveys without technical skills. It's mobile-compatible and offers integration with CRM, email marketing, and Slack, aiding in decision-making and resource allocation. Clear reports and charts enhance value generation.
jamsheed I.
Great for Monitoring Population Decline, Health Indicators, and Urban Biodiversity
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
Monitor population decline , Environment and health idictator and Urban biodiversity Assessment.
What do you dislike about the product?
I personally didn't have any dislike for this . I think no system is 100 % but I fount it accurate .
What problems is the product solving and how is that benefiting you?
SurveySparrow solves problems around engagement, convenience, organization, quality, and actionability in better and more meaningful insights.