SurveySparrow
SurveySparrowReviews from AWS customer
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Effortless Surveys with Engaging Automation
What do you like best about the product?
I use SurveySparrow to create and share surveys, collect feedback, and understand customer opinions in a simple, organized way. I like how easy it is to use, the clean interface, and how smoothly it collects and analyzes responses without much setup. I also like the conversational survey style and the automation features—they make surveys feel more engaging and save a lot of time. Additionally, it was pretty easy and straightforward to set up, and I was able to set it up quickly without much guidance.
What do you dislike about the product?
Some advanced features take a bit of time to learn, and a few customization options could be more flexible, but overall it works well.
What problems is the product solving and how is that benefiting you?
I use SurveySparrow to create and share surveys, collect feedback, and understand customer opinions easily. It helps keep responses organized and saves time over manual methods.
Conversational Interface with Premium Features Locked
What do you like best about the product?
I really appreciate SurveySparrow's conversational approach, presenting one question at a time, which makes users feel like they are in a conversation rather than staring at a wall of checkboxes. This design lowers the cognitive load. Another feature I enjoy is the ability to use voice notes instead of typing, allowing users to just tap a mic icon and talk, similar to sending a WhatsApp voice message. This means you can hear the actual tone and emotion in a customer's voice, which feels much more human than a standard text box. I also like that its chat-like interface contributes to a high completion rate and enhances both customer and employee experiences.
What do you dislike about the product?
Many of the 'wow' features—like white-labeling (removing their logo), custom CSS, or the advanced AI analytics—are locked behind higher-tier plans. Small businesses often start with the 'Basic' plan only to find they need to upgrade significantly to make the surveys look truly professional or to access deeper logic features.
What problems is the product solving and how is that benefiting you?
SurveySparrow's chat-like interface makes surveys feel conversational, reducing cognitive load and encouraging responses. The voice note feature captures customer tone and emotion, providing a more human touch than text responses.
Easy to Use, but Pricing Could Improve
What do you like best about the product?
SurveySparrow is good and easy to use for people without much technical knowledge. I like its different types of surveys, especially the variety. It has many surveys, with feedback surveys being particularly useful for understanding opinions. The initial setup was very easy.
What do you dislike about the product?
SurveySparrow's plan is a little bit expensive for me, so I wish they would reduce its charges.
What problems is the product solving and how is that benefiting you?
SurveySparrow is easy to use for those with little technical knowledge and has many types of surveys, including feedback surveys, helping me understand opinions.
Effortless Surveys, But Pricey
What do you like best about the product?
I primarily use SurveySparrow for its suite of survey offers to deploy for things like product roadmap requests, enablement resources needed, and pulse checks. It provides a software that helps to reduce fragmented or scattered feedback (ex emails or spreadsheets) into a clear source of truth, all in a scalable way. What I like most is the user interface and how easy it is both to design surveys and take them from a user perspective. It is straightforward and powerful. The simpler and quicker it is for me to create and deploy the surveys, the more it enables me to get the data I need faster while also freeing up more time to do strategic work.
What do you dislike about the product?
The software can be a bit costly.
What problems is the product solving and how is that benefiting you?
I use SurveySparrow to centralize scattered feedback into a clear, scalable source of truth. It simplifies survey design and deployment, allowing quick data collection and freeing up time for strategic work.
Good customer support
What do you like best about the product?
I enjoy the functionalities that are available, and the willingness of the team to implement suggestions and new features based on business needs.
What do you dislike about the product?
I dislike the lack of overall integration with other applications.
What problems is the product solving and how is that benefiting you?
Collecting and requesting survey data.
Best survey application with offline mode available
What do you like best about the product?
I like the user friendly interface that SurveySparrow provides, which can be used by experienced as well as the new users easily.
SurveySparrow also provides a offline mode, which makes it stand apart from other survey applications.
We can easily create surveys, add branding, background to my surveys easily and also share the survey link via sms, mail, QR code also.
SurveySparrow also provides a offline mode, which makes it stand apart from other survey applications.
We can easily create surveys, add branding, background to my surveys easily and also share the survey link via sms, mail, QR code also.
What do you dislike about the product?
There is one disadvantage I faced from SurveySparrow, which is it's limited generation of feedback results.
What problems is the product solving and how is that benefiting you?
It mainly solves companies effort to improve their services by taking valuable feedback from our clients.hence this SurveySparrow application helps me create a survey with so much ease and lot of flavours like background, branding etc. It even has an offline mode which is fantastic! for low connectivity regions.
Cost-Effective with Multilingual Capabilities
What do you like best about the product?
I appreciate SurveySparrow's affordability, which offers a lower quotation compared to previous tools. I love the simplicity and straightforward nature of the service, which makes it easy to get clear insights directly from customers without needing to call each one. The premium multilingual features are highly useful, adding great value for our diverse needs.
What do you dislike about the product?
I experienced challenges during the initial setup of SurveySparrow. It was difficult to provide the expected answers to questions because the user interface was tricky and not intuitive. Instead of being able to use existing templates, we had to build everything from scratch. Additionally, the reporting and analytics layer could be improved to provide real-time data visualizations like pie charts and bar graphs with filters, which would make it easier to solve issues.
What problems is the product solving and how is that benefiting you?
I use SurveySparrow to obtain real-time insights from customers, simplifying the process of gathering accurate information without direct calls, which enhances decision-making.
Simple tool for collecting feedback easily
What do you like best about the product?
It’s easy to set up surveys and share them with my team or customers. The chat-like format makes it more engaging, and I get responses faster.
What do you dislike about the product?
Some of the advanced customization options can be tricky, and I wish integration with a few other tools was smoother.
What problems is the product solving and how is that benefiting you?
It helps me collect feedback without much effort. I can quickly create surveys, share them, and track responses in one place, which saves time and keeps things organized.
Easy way to get the client feedback
What do you like best about the product?
The tool is very simple for us to collect feedback from our clients about our EOR services. The surveys look nice, more like chat so the clients actually reply. We also like that we can change the design to match our brand. The background and everything looks good and interactive and its really easy to use and create surveys.
What do you dislike about the product?
The response could be little faster sometimes but overall it's a great platform
What problems is the product solving and how is that benefiting you?
We use it for employee feedback collection, exit process surveys and also when we need to ask new requirements from clients. The interface looks intuitive so its easy for people to fill and we get better response rates compared to normal forms
A Modern Conversational Survey Tool for Business and Team
What do you like best about the product?
SurveySparrow’s conversational interface makes surveys feel like natural chats, boosting engagement and response rates. Its sleek design, automation features, and easy integrations help businesses collect feedback smoothly while offering a modern, user-friendly experience across devices.
What do you dislike about the product?
SurveySparrow can get pricey for small teams, especially on higher plans with advanced features. Some users also report limited customization in lower tiers and occasional lags in real-time analytics or reporting. Integration depth could be improved for niche tools.
What problems is the product solving and how is that benefiting you?
SurveySparrow solves the problem of low survey engagement by offering a conversational, chat-like format that feels more interactive. It also automates recurring surveys and centralizes feedback, helping businesses track customer or employee sentiment over time boosting retention, satisfaction, and decision-making.
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