Sold by: Central IT LLC
💡 CITSmart ITSM delivers a comprehensive, intelligent, and automated approach to IT operations. Designed to align IT with business goals, it enables organizations to manage incidents, requests, changes, and problems efficiently through ITIL-based workflows. Fully managed and natively integrated with AWS, CITSmart X2 enhances service quality, reduces operational costs, and accelerates digital transformation with AI, hyperautomation, and analytics.
Overview
📘 CITSmart ITSM is an intelligent, ITIL-aligned platform that unifies service management, automation, and governance into a single managed ecosystem. It enables organizations to plan, deliver, and optimize IT services with agility and visibility, accelerating digital transformation across departments. Built to meet enterprise performance standards, it simplifies operations through process automation, workflow orchestration, and integrated omnichannel support.
🤖 Designed for continuous improvement, CITSmart X2 automates key ITSM processes such as incident, request, change, and problem management, reducing manual intervention and improving service quality. Its embedded AIOps, hyperautomation, and low-code capabilities empower IT teams to predict and resolve issues proactively while fostering collaboration between business and technical teams. The solution includes virtual assistants, customizable dashboards, and analytics for real-time visibility into performance and SLA compliance.
☁️ Delivered as a Managed Solution on AWS, the platform leverages Amazon S3 for secure data storage, AWS IAM for identity and access control, and AWS CloudWatch and AWS CloudTrail for observability and governance. This architecture ensures high availability, scalability, and compliance with best practices under the AWS Well-Architected Framework. CITSmart ITSM operates under Central IT’s service policies, publicly documented at aws.centralit.com.br/citsmart-on-aws-en, ensuring transparent governance, continuous optimization, and long-term operational excellence.
Highlights
- 💡 AI-Driven ITSM Automation – Streamlines incident, request, change, and problem management with intelligent workflows, predictive analytics, and hyperautomation to reduce manual effort and improve service quality.
- 🤖 ITIL-Aligned Managed Solution – Delivers a fully managed ITSM environment designed around ITIL best practices, ensuring governance, compliance, and continuous optimization across enterprise operations.
- ☁️ AWS-Native Integration – Runs on AWS infrastructure leveraging Amazon S3, IAM, CloudWatch, and CloudTrail for scalability, resilience, and full observability of IT services and operations.
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Deployed on AWS
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Support
Vendor support
💬 Central IT provides technical and operational support for CITSmart ITSM, including configuration, integration, and managed operations on AWS. Customers receive assistance to ensure reliability, performance, and continuous optimization across all ITSM processes and services.
📧 support.citsmartx@centralit.com.br
📞 +55 (61) 3030-4000 🌐 <www.centralit.com.br >
Software associated with this service
CITSmart X2 Ecosystem - ITSM Platform
By Central IT LLC
Is a connected, intelligent ecosystem built to accelerate digital transformation across the enterprise. This ITSM platform combines low code development, AIOps, hyperautomation, and AI-powered omnichannel assistants to simplify operations and deliver smarter service experiences. Designed for scalability and agility, it helps teams automate workflows, resolve incidents faster, and provide seamless support across IT, HR, customer service, and more. With native AWS integration, rapid app delivery, and AI-driven self-service, CITSmart X reduces manual work and strengthens IT-business alignment.