As businesses start their journey, here are some questions that should be asked when migrating to the cloud for contact center.

• Is there a strategy for the cycle of improving the CX experience?
• Is there a roadmap to ensure you will be delivering the best customer experience (CX) for your customers and agents?
• What will the impact be to your organization when migrating?
• Is your organization ready to implement next-generation AI features and capabilities?

CDW provides expertise and guidance to help ensure your addressing these questions and setting your business up for success. CDW’s Amazon Connect Premier package is ideal for organizations with 100 agents or less. CDW's implementation services for our Amazon Connect Premier package includes:

• Up to 100 agents
• 20 call flows
• 40 queues
• 80 menu items
• 100% native call recordings
• Intelligent omni-channel routing
• Analytics and quality management
• Agent workspace (standard, no views)
• Reports and agent/admin training
• Strategic Design Workshops
• SSO integration
• Integrations with Salesforce, ServiceNow or Zendesk
• FAQ chatbot
• Generative AI-powered agent assist