Sold by: Lanying AI
Annual expert support for Lanying Chat Private Cloud, including remote deployments, architecture reviews, and major-event readiness.
Overview
Lanying Chat Private Cloud Professional Support is a 12-month expert service plan for organizations operating business-critical Lanying Chat environments. It provides structured deployment assistance, architecture validation, and operational readiness guidance from Lanying specialists. Plans are available in 10K, 15K, and 50K Support tiers.
Each 12-month term includes five remote implementation engagements covering installation or upgrade work, provided the target environment meets the documented hardware and network prerequisites. It also includes two architecture reviews, one before production launch and one after go-live, plus three major-event readiness engagements for risk review, service assurance recommendations, and configuration adjustments before important launches, campaigns, or traffic peaks.
This plan is an add-on and has no standalone utility. Activation requires an active Lanying Chat Private Cloud entitlement under the same AWS buyer account and a Professional Support quantity of 1. At activation, the Professional Support tier must be equal to or greater than the active Private Cloud tier: 10K Support covers 10K Private Cloud; 15K Support covers 10K or 15K Private Cloud; and 50K Support covers 10K, 15K, or 50K Private Cloud.
Lanying verifies eligibility during AWS Marketplace entitlement synchronization or account binding. If the Private Cloud tier exceeds the Professional Support tier, activation remains pending until the purchase or account binding is corrected. Once activated, the Professional Support plan remains active for the rest of its 12-month term even if the related Private Cloud entitlement later expires. The purchased Professional Support tier continues to define the scope of service.
After all five remote implementation engagements have been used, additional installation or upgrade work requires a new Professional Support purchase. When a new plan is activated for the same Lanying App, it immediately replaces the previous Professional Support plan. The previous plan expires, and any unused service engagements do not carry over. The new purchase begins a new 12-month term with new service allowances.
Purchase requirements
This plan is an add-on and has no standalone utility. An active Lanying Chat Private Cloud subscription under the same AWS buyer account is required for initial activation.
At activation, the Professional Support tier must be equal to or greater than the active Private Cloud tier: 10K Support covers 10K Private Cloud; 15K Support covers 10K or 15K Private Cloud; and 50K Support covers 10K, 15K, or 50K Private Cloud.
Eligibility is verified after purchase when the buyer's AWS Marketplace account is linked to Lanying Console. If the requirements are not met, activation remains pending until the account binding or purchase is corrected. Once activated, the plan remains active for its 12-month term even if the related Private Cloud subscription later expires.
A new Professional Support purchase for the same Lanying App replaces the previous plan. Any unused service engagements from the previous plan do not carry over.
Highlights
- Five remote implementation engagements per 12-month term for Private Cloud installation or upgrades, delivered after the documented hardware and network prerequisites are met.
- Two architecture reviews and three major-event readiness engagements per term to support launch quality, operational resilience, and traffic peaks.
- Flexible tier coverage: A 10K, 15K, or 50K Professional Support plan can cover the same or any lower active Private Cloud tier at activation.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Professional Support - Up to 10K Registered Users / 2K Daily Active Users | Annual Professional Support entitlement for Lanying Chat Private Cloud. Covers core tiers of up to 10K registered users or 2K daily active users. This add-on has no standalone utility. Requires an active Lanying Chat Private Cloud subscription under the same AWS buyer account. The Professional Support tier must be equal to or greater than the active Private Cloud tier. Quantity 1. | $4,788.00 |
Professional Support - Up to 15K Registered Users / 3K Daily Active Users | Annual Professional Support entitlement for Lanying Chat Private Cloud. Covers core tiers of up to 15K registered users or 3K daily active users. This add-on has no standalone utility. Requires an active Lanying Chat Private Cloud subscription under the same AWS buyer account. The Professional Support tier must be equal to or greater than the active Private Cloud tier. Quantity 1. | $4,980.00 |
Professional Support - Up to 50K Registered Users / 10K Daily Active Users | Annual Professional Support entitlement for Lanying Chat Private Cloud. Covers core tiers of up to 50K registered users or 10K daily active users. This add-on has no standalone utility. Requires an active Lanying Chat Private Cloud subscription under the same AWS buyer account. The Professional Support tier must be equal to or greater than the active Private Cloud tier. Quantity 1. | $6,330.00 |
Professional Support - Up to 2K Registered Users / 400 Daily Active Users | Annual Professional Support entitlement for Lanying Chat Private Cloud. Covers core tiers of up to 2K registered users or 400 daily active users. This add-on has no standalone utility. Requires an active Lanying Chat Private Cloud subscription under the same AWS buyer account. The Professional Support tier must be equal to or greater than the active Private Cloud tier. Quantity 1. | $2,858.00 |
Professional Support - Up to 5K Registered Users / 1K Daily Active Users | Annual Professional Support entitlement for Lanying Chat Private Cloud. Covers core tiers of up to 5K registered users or 1K daily active users. This add-on has no standalone utility. Requires an active Lanying Chat Private Cloud subscription under the same AWS buyer account. The Professional Support tier must be equal to or greater than the active Private Cloud tier. Quantity 1. | $4,016.00 |
Professional Support - Up to 100K Registered Users / 20K Daily Active Users | Annual Professional Support entitlement for Lanying Chat Private Cloud. Covers core tiers of up to 100K registered users or 20K daily active users. This add-on has no standalone utility. Requires an active Lanying Chat Private Cloud subscription under the same AWS buyer account. The Professional Support tier must be equal to or greater than the active Private Cloud tier. Quantity 1. | $7,102.00 |
Dimensions summary
You buy Professional Support as an annual add-on to an active Lanying Chat Private Cloud subscription under the same AWS buyer account. Six tiers scale by capacity, measured by registered users or daily active users. They range from up to 2K registered / 400 daily active users to up to 100K registered / 20K daily active users. You pick the tier matching your user base. This add-on has no standalone use. Your chosen support tier must equal or exceed your active Private Cloud tier. Each purchase is quantity 1.
Top-of-mind questions for buyers
Each tier lists two capacity measures: total registered users and daily active users. Your usage must stay within both limits for that tier. If either measure grows past the cap, you move to the tier that covers your larger figure. Pick the tier matching whichever measure reaches its limit first.
No. This add-on has no standalone use. You need an active Lanying Chat Private Cloud subscription under the same AWS buyer account. Your chosen support tier must also equal or exceed your active Private Cloud tier. Support alone provides no service.
Support covers dedicated support and onboarding for private VPC and on-premises deployment. This suits mission-critical workloads that run inside your own infrastructure. The entitlement is annual and tied to your Private Cloud capacity tier. For specific service commitments, contact the vendor.
lanying.chat
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Vendor refund policy
Eligible non-private-offer purchases canceled within 48 hours receive a full refund under AWS Marketplace policy. After 48 hours, annual support fees are non-refundable except for duplicate charges, material failure by Lanying AI to activate or provide the purchased support entitlement, or where required by law. Private Offer refunds require prior approval by Lanying AI. Contact support@lanyingchat.com with your AWS account ID, Agreement ID, product name, and reason.
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Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Customers with an active Lanying Chat Private Cloud Professional Support entitlement receive prioritized email-based support throughout the 12-month subscription term. Support includes remote installation and upgrade assistance, deployment configuration guidance, architecture reviews, major-event readiness, and product troubleshooting within the scope of the purchased plan.
To request support, please include the Lanying Chat App ID, relevant AWS Marketplace subscription information, a description of the issue, and appropriate diagnostic details. Do not include passwords, access keys, or other secrets.
Support email: support@lanyingchat.com Private cloud installation guide: https://docs.lanying.chat/quick-start/private-cloud Documentation: https://docs.lanying.chat/ Website:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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