Sold by: Applying Consulting
Applying Consulting designs and builds intelligent virtual assistants powered by Amazon Bedrock and Amazon Lex. Automate repetitive customer support interactions, deliver 24/7 responses across web, WhatsApp, and other channels — and free your human team for high-value work.
Overview
Applying Consulting is an AWS Advanced Partner delivering conversational AI solutions for organizations whose customer support teams are overwhelmed by repetitive, high-volume inquiries that demand immediate responses around the clock.
Modern conversational AI powered by Amazon Bedrock goes far beyond scripted chatbots. Our virtual assistants understand context, handle complex multi-turn conversations, retrieve answers from your knowledge base, and escalate to human agents when needed — delivering a natural, helpful experience across all digital channels.
What we deliver:
- Conversational design: intent mapping, dialog flows, escalation paths
- Virtual assistant development with Amazon Lex and Amazon Bedrock
- Knowledge base integration with Amazon Kendra for document-grounded responses
- Multi-channel deployment: web widget, WhatsApp, mobile apps, internal portals
- Lambda-powered backend integrations with your existing systems (CRM, ERP, ticketing)
- Continuous training and intent improvement post-launch
- Analytics dashboard for conversation quality and containment rate monitoring
Generative AI upgrade: With Amazon Bedrock, virtual assistants move beyond intent matching to genuine language understanding. The assistant can answer open-ended questions using your organization's documents, policies, and knowledge base — not just predefined scripts.
Business impact: Reduce support team workload by automating repetitive, high-volume inquiries. Deliver 24/7 customer responses at no incremental cost. Improve customer experience through instant, consistent answers. Free human agents to focus on complex, high-value interactions.
This service relates to Amazon Bedrock, Amazon Lex, AWS Lambda, Amazon S3, Amazon API Gateway, and Amazon Kendra.
Proven with clients including Pulso Salud, Valle Grande, GDN, ArtisanCode, and Os Group.
Highlights
- Intelligent virtual assistants powered by Amazon Bedrock and Amazon Lex — beyond scripted chatbots. Context-aware conversations, knowledge base integration with Amazon Kendra, multi-channel deployment (web, WhatsApp, mobile), and seamless human escalation when needed.
- Deliver 24/7 customer responses at no incremental cost. Reduce support team workload by automating high-volume repetitive inquiries so your human team focuses on complex, high-value interactions — not answering the same questions repeatedly.
- Proven with Pulso Salud, Valle Grande, GDN, ArtisanCode, and Os Group. Amazon Bedrock enables genuine language understanding from your organization's documents and knowledge base — not just predefined intent scripts.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Applying Consulting provides conversational design, development, deployment, and post-launch optimization support.
Support channels:
- Email CO: sales.colombia@applying.cloud
- Email PE: sales.peru@applying.cloud
- Website: https://www.applying.cloud
- Business hours: Monday to Friday, 9:00 AM – 6:00 PM (Lima, Peru / Bogotá, Colombia)
- Service delivery language: Spanish
Support scope: Buyers receive a use case and channel assessment, conversational design workshop, virtual assistant development, knowledge base integration, multi-channel deployment, analytics dashboard setup, and post-launch training and optimization. Ongoing optimization retainer available.