Challenges

Businesses receive hundreds, if not thousands, of customer inquiries every day. And each of these contacts offers the chance to inspire customers. Companies that recognize the strategic importance of supporting technologies for the contact center have a clear advantage. However, technologies should not simply be implemented for their own sake. It is more important to consider which technologies make it possible and easier to create perfect customer experiences.

Solution:

Genesys has replaced its on-prem and previous cloud solutions with the Genesys Cloud SaaS platform. This CX platform is available in – among other Regions – in the AWS Frankfurt and Zurich Regions, thus clients are complying with regulatory requirements. It enables businesses to deliver excellent customer service through a flexible, scalable, and secure cloud platform.