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    Genesys on AWS

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    Sold by: adesso 
    Genesys Cloud is a cloud-based, fully-integrated intelligent contact center and customer experience platform hosted on AWS
    Listing Thumbnail

    Genesys on AWS

     Info
    Sold by: adesso 

    Overview

    Challenges

    Businesses receive hundreds, if not thousands, of customer inquiries every day. And each of these contacts offers the chance to inspire customers. Companies that recognize the strategic importance of supporting technologies for the contact center have a clear advantage. However, technologies should not simply be implemented for their own sake. It is more important to consider which technologies make it possible and easier to create perfect customer experiences.

    Solution:

    Genesys has replaced its on-prem and previous cloud solutions with the Genesys Cloud SaaS platform. This CX platform is available in – among other Regions – in the AWS Frankfurt and Zurich Regions, thus clients are complying with regulatory requirements. It enables businesses to deliver excellent customer service through a flexible, scalable, and secure cloud platform.

    Highlights

    • Genesys Cloud on AWS combines Genesys’ robust contact center capabilities with AWS’s resilient, scalable, and secure cloud infrastructure, delivering a superior customer experience platform that can grow with your business needs while optimizing costs and maintaining high operational standards.
    • By leveraging the AWS infrastructure, Genesys Cloud delivers powerful AI and digital innovation to provide faster, smarter and more personalized experiences for customers and employees.

    Details

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    Delivery method

    Pricing

    Custom pricing options

    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

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    Support

    Vendor support

    SaaS provided by Genesys on AWS

    Contact data (Professional Services):

    Nico Zachert E: nico.zachert@adesso.de  M: +49 174 4900972

    adesso SE Adessoplatz 1 44269 Dortmund

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