Overview
Challenges
Businesses receive hundreds, if not thousands, of customer inquiries every day. And each of these contacts offers the chance to inspire customers. Companies that recognize the strategic importance of supporting technologies for the contact center have a clear advantage. However, technologies should not simply be implemented for their own sake. It is more important to consider which technologies make it possible and easier to create perfect customer experiences.
Solution:
Genesys has replaced its on-prem and previous cloud solutions with the Genesys Cloud SaaS platform. This CX platform is available in – among other Regions – in the AWS Frankfurt and Zurich Regions, thus clients are complying with regulatory requirements. It enables businesses to deliver excellent customer service through a flexible, scalable, and secure cloud platform.
Highlights
- Genesys Cloud on AWS combines Genesys’ robust contact center capabilities with AWS’s resilient, scalable, and secure cloud infrastructure, delivering a superior customer experience platform that can grow with your business needs while optimizing costs and maintaining high operational standards.
- By leveraging the AWS infrastructure, Genesys Cloud delivers powerful AI and digital innovation to provide faster, smarter and more personalized experiences for customers and employees.
Details
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SaaS provided by Genesys on AWS
Contact data (Professional Services):
Nico Zachert E: nico.zachert@adesso.de M: +49 174 4900972
adesso SE Adessoplatz 1 44269 Dortmund
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