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    Operations & SRE

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    Sold by: Trustsoft 
    Keeping 24/7 sharp eye on your infrastructure Operations - standardized SLA (response, resolution, availability) - incident, service request, problem management Site Reliability Engineering (SRE) - proactive improvements based on Well-Architected pillars - regular improvements reports
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    Listing Thumbnail

    Operations & SRE

     Info
    Sold by: Trustsoft 
    Request private offer

    Overview

    Trustsoft offers Operations & SRE in various models:

    Consultation – you are responsible for the infrastructure, we offer service desk, hotline and Slack for consultations and SLA for response. Regular AWS Well-architected framework reviews are available.

    Jointly managed operations give you everything you get in the Consultation package and on top of that: SOC, monitoring, patch management, problem management and root cause analysis, along with a pool of resolution hours for incidents and service request on top of that. You get your own service manager from Trustsoft.

    Fully managed operations include, along with everything in Jointly managed package, SLA for incident resolution. Our service is ITIL compliant and we are certified against ISO 27k, ITSM and business continuity standards.

    Highlights

    • 24/7 maintenance and monitoring based on your business needs
    • Consultations / Jointly managed / Fully managed by Trustsoft options
    • Option to get proactive improvements to your infrastructure

    Details

    Sold by
    Trustsoft 
    Categories
    Premium Support 
    Managed Services 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

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    Support

    Vendor support

    For more information, please contact michal.panovec@trustsoft.eu