Sold by: Strata Analytics
A service designed to help our customers to keep focus is their business, while all operational and technical topics of the cloud are managed by Strata Analytics.
Our Cloud Operations team has all the experience and knowledge to monitor and operate your cloud environment, keeping it available and secure for you applications and workloads.
Proven experience and many success cases were enough evidence for AWS, who awarded Strata Analytics with the Cloud Operations Competency this year.
Your Cloud in our hands .. daily operations, issue solving, monitoring design and implementation, access management, service provisioning, security, performance, cost management ... all in one service.
Sold by: Strata Analytics
Overview
A service designed to help our customers to keep focus is their business, while all operational and technical topics of the cloud are managed by Strata Analytics. Our Cloud Operations team has all the experience and knowledge to monitor and operate your cloud environment, keeping it available and secure for your applications and workloads. This is achieved using native AWS Services like AWS Config, AWS Cloudtrail, Amazon Cloudwatch, Amazon GuardDuty, Amazon SNS, AWS Lambda, Amazon EventBridge. Proven experience and many success cases were enough evidence for AWS, who awarded Strata Analytics with the Cloud Operations Competency this year. Your Cloud in our hands... daily operations, issue solving, monitoring design and implementation, access management, service provisioning, security, performance, cost management... all in one service.
Key Activities
Service Preparation
- Scope Definition.
- SLAs agreement
- Knowledge Transfer.
- Monitoring SetUp.
- Initial Security Review.
Service Operation
- Daily Operations.
- Issue detection and resolution using services like Amazon GuardDuty and AWS Cloudtrail
- Cost Monitoring leveraging services like AWS Cost Explorer, AWS Budgets, AWS Cost Anomaly Detection.
- Security Monitoring based on AWS Security Hub and Amazon Inspector.
- Access Management via AWS IAM and AWS IAM Identity Center
- Backups Reviews.
- Monthly Service Reports.
Deliverables
- Monthly incidents report detailing statistics and main root causes.
- Monitoring, Alarming and Incident Handling according to Workload and customer specifications..
- Service Desk with rapid response to customer requests, including modification of resources or troubleshooting requests.
- Elaboration of Post-Mortem Reports for critical incidents, with suggestions to prevent future incurrences.
- Best recommendations for incidents that may occur in the future.
Highlights
- Comprehensive Cloud Operations Management Strata Analytics handles all operational and technical aspects of your cloud environment, including daily operations, issue resolution, monitoring, access management, security, performance, and cost management, allowing you to focus on your core business.
- Proven Expertise with AWS Recognition Backed by extensive experience and successful implementations, Strata Analytics has earned the AWS Cloud Operations Competency, a testament to its excellence in cloud management and operational efficiency.
- End-to-End Service Delivery From initial setup (scope definition, SLAs, and monitoring) to ongoing operations (issue resolution, security, backups, and cost optimization), we provide tailored support with monthly reports, incident handling, and proactive recommendations for continuous improvement.
Details
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Delivery method
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
Strata Analytics provides comprehensive Customer Support services, ensuring the continuous optimization and performance of our clients' data solutions. We adhere to industry best practices for proactive maintenance and monitoring, incident management, and priority-based request handling, all aligned with predefined service level agreements (SLAs).
Our Customer Support encompasses:
- Proactive Maintenance and Monitoring: We employ continuous monitoring techniques to identify potential issues early on, preventing disruptions and ensuring the smooth operation of your data solutions.
- Incident Management: Our team promptly responds to reported incidents, thoroughly investigating the root cause, implementing effective solutions, and keeping you informed throughout the process.
- Priority-Based Request Handling: We prioritize requests based on their impact on your business operations, ensuring that critical issues receive immediate attention.
- SLA-Driven Service: Our SLAs define clear response and resolution times for various service requests, ensuring you can plan and manage your data operations effectively.
- Expert Resolution: Our team of experienced data engineers and support specialists possesses the expertise to troubleshoot and resolve complex technical issues, ensuring your data solutions remain up and running.
Explore our Use Cases for your Business
We are committed to delivering solutions that drive tangible business impact, focusing on transforming your data into actionable insights. Embark on your cloud and data modernization journey today. Contact us to discover how AWS can unleash the full potential of your workloads. For more information, email us at: info@strata-analytics.us