Overview
The IT Convergence Cloud Managed Services (CMS) unit provides strategic guidance, solutioning, migration, upgrade, implementation, and ongoing support to scores of companies with global and complex footprints across a myriad of industries. We bring considerable experience in the ever-changing facets of technology and strive to always exceed our Customers’ expectations consistently in a repeatable fashion with the use of our tried-and-true methodologies and processes. IT Convergence strives to provide our Customers with assurances that regardless of where the environment may be located, ITC is the expert on all components of software and technology throughout the layers of infrastructure.
Our service and support models have historically expanded partnerships and work activity with our Customers throughout their IT lifecycles. Our commitment to our Customers is to ensure the optimal performance of its environment from inception to retirement.
Highlights
- Traditional Managed Services: Mature, premier support offering building upon our services foundation that includes 24x7 manned Service Desk, assigned Service Delivery Manager, primary and secondary personnel assignments, and contracted SLAs
- On-Demand and Staff Augmentation: Assigned and dedicated personnel available globally to support your specific needs and work activity that may include support and projects.
- "As-a-Service" Targeted Support that may include some or all of ITC's services designed to support your Oracle-based environment: Backup Validation & Response, Cloud Administration, Nagios Enterprise Alerting, Vulnerability Scanning & Reporting, Quarterly Server/VM Updates & Patching, Periodic Assessment/Health Checks, Purge & Archive, Endpoint Protection Services & Endpoint Detection & Response
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IT Convergence is available 24x7x365 to assist and answer questions about all of our product offerings. Please send an email to info@itconvergence.com or submit a request online at https://www.itconvergence.com/contact/ . One of our experts will assist you as quickly as possible to obtain more specific information about the environment(s) you wish for ITC to support.