24/7 Platform Support Service by Dedicatted

• Base Support Package: Includes 160 hours monthly, covering approximately 30 production applications with no hardware limitations.
• Rapid Response and Resolution: Targets a response time of up to 30 minutes and a resolution time of up to 2 hours.
• Comprehensive Incident Management: Standard incident handling available 24×7, ensuring round-the-clock support.

• Service Manager: Manages the communication channels, oversees service performance, supervises daily activities, and ensures high-quality deliverables and documentation.
• Level 2-3 Support Team: Handles incident and service request management, runbook execution, system provisioning and configuration, patching, updates, backup and recovery, and more.

1. Planning (1-2 weeks): preparation for onboarding, including roles and communication channels.
2. Knowledge Transfer (3-4 weeks): structured in-depth workshops to ensure a thorough understanding of systems and processes.
3. Shadowing (4-6 weeks): side-by-side work with the incumbent support team to finalize the knowledge transfer and address any gaps.

Dedicatted is an AWS Premier Tier Services Partner, specializing in (but not limited to) AWS-related services such as: AWS Landing Zones/Control Tower, EKS, Fargate, RDS, EMR, MSK, Redshift, SageMaker, Bedrock, and others

• Expertise: Leverage a decade of experience in cloud technology and AWS services.
• Customization: Flexible packages tailored to meet various support needs and scales.
• Reliability: A focus on uptime and productivity for your critical applications and infrastructure.

Dedicatted's 24/7 Platform Support Service provides your business with the assurance of continuous operational efficiency and expert assistance whenever needed.

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Dedicatted holds the AWS Cloud Operations Services Competency and is in the AWS Managed Service Provider Program.