AireCase Referral, triage and case management

Digital Referral, Triage and Case Management Solution

Rising referrals and growing waiting lists place major pressure on health and care services. Delays, fragmented communication, and manual processes increase patient risk, slow access to care, and add administrative burden. AireCase streamlines referral, triage, and case management, helping organisations process referrals efficiently, triage patients effectively, and manage cases with full oversight.

Proven Impact Northpoint Mental Health Services:

1. 62% reduction in referral-to-outcome times
2. 73% decrease in inappropriate referrals
3. Faster triage across 15 service pathways, supporting 1,500+ patients per year
4. Staff report improved workflow visibility and reduced administrative burden

Why AireCase Works

1. Reduce Waiting Times: Automation and efficient triage keep care moving even when referral volumes are high
2. Improve Accuracy and Quality: Standardised digital forms and workflows reduce errors, inappropriate referrals, and missed steps in care
3. Increase Staff Efficiency: Real-time dashboards and automation free staff from administrative tasks, allowing focus on patient care
4. Enhance Service User Experience: Easy-to-use digital forms and transparent processes increase engagement and satisfaction
5. Enable Data-Driven Decisions: Analytics and reporting provide insights for resource planning, service optimisation, and commissioning

Key Features

1. Flexible Digital Forms: Self-referrals, registrations, and enquiries completed online, increasing accessibility and engagement
2. Customisable Workflows: Tailor referral, triage, and case management to suit service needs, ensuring patients are routed appropriately
3. Real-Time Dashboards: Monitor caseloads, referral trends, and service performance at a glance
4. System Integration: Connect seamlessly with EPRs, CRMs, and document repositories, supporting interoperability
5. Audit Trail: Maintain full records of user activity for transparency, compliance, and governance
6. Automation: Routine tasks, alerts, and notifications automated to save staff time for clinical decision-making

Transform Your Referral Management Built on the low-code platform AireBlocks, by Aire Innovate, AireCase provides a scalable, flexible solution for community, mental health, and wider health services. By combining automated workflows, real-time insights, and case management tools, AireCase reduces waiting times, improves outcomes, and enhances both staff and patient experience , delivering safer, faster, and more efficient care.