StayCharted AI Model Trainer (AMT)

Your team's past decisions, trained into a private AI model that makes the next ones.

Your team has already routed thousands of tickets, coded invoices, inspected photos and decided who can open which files. StayCharted AI Model Trainer (AMT) turns that history into a private model that handles the next ones the same way, shows how often it is right, and sends the answers it is unsure about to a person. No code, and no data science team.

What it can learn

• Support and IT tickets: category, assignment group and priority, from your resolved tickets. Works with ServiceNow, Jira Service Management, Freshservice, Zendesk and other ITSM tools through the API.
• SharePoint and NTFS file permissions: upload your SharePoint permission export as it is, or a folder permission export from your file servers, and get suggested access for new files, folders and sites, and suggested outcomes for access requests. Anything that widens access goes to a person.
• Text and records: classify documents and product listings, code invoice lines (several fields at once, such as GL account and cost center).
• Photos, with or without a note: inspection results, damage types and product categories (Vision add-on).

Train with StayCharted, or use your own AI on Amazon Bedrock

• StayCharted trains and runs the model for you: nothing to set up beyond your examples.
• Your AI Models add-on: use a model your company already runs on Amazon Bedrock (or Microsoft Foundry, Google Cloud, OpenAI or Anthropic). With every question it is given your categories and the most similar rows your team already categorized. Nothing is trained, and it is tested the same way before anyone uses it.
• On Business, train a Dedicated AI Model with Bedrock's own fine-tuning in your AWS account. The trained model stays in your account and answers there.

How it works

1. Upload examples your team already handled: a spreadsheet, photos in folders, or a permission export. No answers yet? On Essentials and Business, StayCharted groups similar rows so you can name them.
2. Check them: duplicates, thin categories and personal information such as emails and phone numbers are found before training, and masked in one click.
3. Train, or set up Your AI Model, and see how often it is right on examples it never saw, category by category.
4. Use it: fill CSV, Excel or JSON files, fill empty rows in Google Sheets, call the REST API from your own systems, or ask it from Claude and ChatGPT. Answers below your cutoff from every channel wait in one Review Queue for a person, and what they decide goes into the next version.

Private by design Your examples train only your models, in your workspace. StayCharted runs its own models and sends your data to an AI provider only when you connect your own AI platform, such as your Amazon Bedrock, and choose to use it.

For teams Workspaces keep each team's models and data separate, with Owner, Builder, Reviewer and Viewer roles and an activity history. Members are included at no per-seat charge. Each paid workspace is bought on its own; the Vision and Your AI Models add-ons attach to one workspace.