Advance: GenAI-Native Managed Services

GenAI systems in production require continuous monitoring that traditional ops teams are not equipped to handle. Model drift, prompt degradation, cost spikes from token usage, and quality regression are unique to AI workloads and they happen without any obvious signal. By the time a business notices, the model has been producing degraded outputs for weeks.

Advance is Inferdat's GenAI-native managed service. It covers quality monitoring (tracking output quality over time and comparing against baselines), drift detection (identifying when model behavior shifts from expected), cost optimization (monitoring token spend, identifying waste, and rightsizing model calls), continuous prompt engineering (refining prompts as edge cases emerge), security patching (keeping the AI stack current), and SLO commitments on response time, quality thresholds, and uptime.

Advance includes InferDat Observe, Inferdat's proprietary observability platform that merges app-layer traceability with infrastructure monitoring into a single trace. This delivers full visibility from the LLM call through the infrastructure layer in one unified view, across multiple clouds, which is the capability most managed services do not provide.

Two tiers. Essentials covers quality monitoring, drift detection, infrastructure monitoring, and a 4-hour response SLA. Professional adds continuous prompt engineering, cost optimization, security tuning, closed-loop quality improvement, a 1-hour response SLA, and a dedicated Customer Success Manager.