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    Bespoken Automated Testing for IVR

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    Sold by: Bespoken 
    Save time and increase ROI and CSAT with Automated Testing, Training and Monitoring for IVR
    Listing Thumbnail

    Bespoken Automated Testing for IVR

     Info
    Sold by: Bespoken 

    Overview

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    Test faster and significantly reduce errors while incorporating multiple languages and accents into your testing practices with Bespoken's Automated Testing for IVR. Ensure that your system is working all the time, make sure all your users are understood without frustration, and in the process, increase customer satisfaction, call deflections and first-call-resolution, all of which leads to significantly higher ROI on your IVR investment.

    Highlights

    • Test faster and significantly reduce errors
    • Incorporate multiple languages, accents, and sound conditions into your tests
    • Deliver the highest-quality Voice Experiences possible

    Details

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    Pricing

    Bespoken Automated Testing for IVR

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (2)

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    Dimension
    Description
    Cost/12 months
    Self-Service Tier
    Includes 5,000 interactions per month and 1 user
    $24,000.00
    Guided Tier
    Includes 10,000 interactions per month, 10 hours of support, 3 users
    $36,000.00

    Vendor refund policy

    We offer full refunds within the first 30 days of engagement, if you are not satisfied with the product or Bespoken's work.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    Email and Zoom (if required) support@bespoken.io 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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