Overview
Our UK-based certified support service covers hardware, software and expert advice, plus legacy device support, contract management and device performance monitoring.
What’s included: • Technical support – whatever and whenever you need us, we’re on hand around the clock via our support portal, the phone, or email and within an industry-leading response time for Priority One issues. • Network sentries – we will use our Network Intelligence platform & dedicated analysts to watch your Cisco devices all day, every day, to alert you if anything starts degrading and proactively trigger support into our Cisco support service for faster resolution. • Software snags & hardware hiccups – no matter the software-related snag you might have, or if there is a hardware fault, our team will assist you through it with, wherever relevant or possible, a full range of break-fix support and access to the latest Cisco hardware and software updates. • Legacy lifeline - to give you extra time to decide on what to do with legacy technology, we provide you with end-of-life support. • Device & commercial intelligence – we give you full visibility of your Cisco device estate at the start of the contract and we’ll do the same for the lifecycle of your Cisco support contracts helping you to optimise both. • We also support the maintaining of your Cisco technology through direct or assisted access to all the manufacturer firmware and software and we can monitor your Cisco devices around the clock using our Network Intelligence platform if you ask us to.
Suitable for you if: • You are buying a new Cisco solution and want it supported – our service is an endorsed and accredited alternative to Cisco’s Smartnet support. • You are an existing Softcat Cisco Support customer and want an enhanced level of support. • You are an existing Cisco Support customer through another party and want enhanced support. • You want 24x7 Cisco device performance monitoring.
Highlights
- During its lifetime in your environment, your Cisco technology will need updating, troubleshooting and sometimes fixing. You will also have questions about its features and functions. Our support team will cover all of this for you and make sure that your Cisco solution is not only a great technology acquisition, but also a successful on-going part of your IT environment.
- We are a Cisco Gold Partner, with accredited specialisations in Cloud & Managed Services and Customer Experience. Both our support analysts and field engineers are individually Cisco certified, so any support you need starts with our team and is bolstered by Cisco’s Technical Assistance Centre should it be needed.
- Our service is delivered by the experts in our UK-based 24x7 dual operations centres and field engineering team, who will strive to make sure the service you will receive is exemplary; don’t take our word for it, our ISO 20000 certification in Service Management is testament to our commitment to excellent service.
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Both our support analysts and field engineers are individually certified, so any support you need starts with our team and is bolstered by our Technical Assistance center should it be needed. We also support the maintaining of your technology through direct or assisted access to all the manufacturer firmware and software and we can monitor your devices around the clock using our Network Intelligence platform if you ask us to. We also support the maintaining of your technology through direct or assisted access to all the manufacturer firmware and software and we can monitor your devices around the clock using our Network Intelligence platform if you ask us to.
Software associated with this service
