Listing Thumbnail

    Perficient’ s Amazon Connect Managed Service Offerings

     Info
    Sold by: Perficient, Inc. 
    Perficient’s Managed Service Offerings provide ongoing support, operations monitoring, and continued management of your Amazon Connect instance, to help minimize disaster risks and potential downtimes. We act as in-house IT with highly skilled specialization helping organizations overcome challenges associated with staffing, ongoing feature enhancements, and continued optimization.
    Request private offer
    Listing Thumbnail

    Perficient’ s Amazon Connect Managed Service Offerings

     Info
    Sold by: Perficient, Inc. 
    Request private offer

    Overview

    We understand that exceptional customer experiences rely on the efficiency, productivity, and reliability of your Amazon Connect solution. Whether our team can help supplement your in-house staffing capabilities, or offer a fully outsourced model to maximize your investment, our 24x7 dedicated team of experts ensures that proactive measures are implemented, while monitoring performance and continuously maintaining best-practice deliverables.

    Utilizing our best-of-breed operational management practices, each managed service offering is designed to service a set of operational functions that are necessities for optimal performance.

    Our Amazon Connect Managed Service Offerings:

    Essentials Operations and Support Offering

    • 24x7 x365 tiered-level technical support (L1-L3)
    • Performance health monitoring and incident management service
    • Amazon Connect platform troubleshooting and resolution
    • End-user/agent/supervisor training
    • Vendor Management- Liaison with Amazon support and other third party vendors as required
    • Dedicated Technical Account Manager
    • Monthly service performance delivery reporting
    • Semi-annual business review
    • Defined service level agreements

    Custom Development Operations and Support Offering

    • 24x7x365 Developer support for customizations
    • Support integrations with existing systems and other AWS products
    • Performance health monitoring of custom components with proactive customer notification
    • Release and deploy custom code upgrades to fix verified reproducible bugs
    • Release and deploy custom code upgrades to remain compatible with AWS service enhancements
    • Solution architecture documentation management
    • Monthly service performance delivery reporting
    • Defined service level agreements

    Managed Moves, Adds, Changes, and Deletes Offering

    • Unlimited remote minor configuration adjustments of routine administrative tasks
    • Management of secure moves, adds, changes, or deletes within the platform
    • Defined service level agreement within 48 hours

    Highlights

    • 24x7 access to highly skilled and specialized technical professionals
    • Proactive system support and monitoring for improved performance, less downtime, and fewer glitches
    • Lower business costs with controlled and predictable spending

    Details

    Sold by
    Perficient, Inc. 
    Categories
    Contact Center 
    Managed Services 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

    Legal

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Support

    Vendor support

    Our Perficient Managed Services Customer Operations and Support Team can be contacted at: • Email: managedconnect@perficient.com  • Phone: +1 888-547-7854