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We understand that exceptional customer experiences rely on the efficiency, productivity, and reliability of your Amazon Connect solution. Whether our team can help supplement your in-house staffing capabilities, or offer a fully outsourced model to maximize your investment, our 24x7 dedicated team of experts ensures that proactive measures are implemented, while monitoring performance and continuously maintaining best-practice deliverables.

Utilizing our best-of-breed operational management practices, each managed service offering is designed to service a set of operational functions that are necessities for optimal performance.

Our Amazon Connect Managed Service Offerings:

Essentials Operations and Support Offering

  • 24x7 x365 tiered-level technical support (L1-L3)
  • Performance health monitoring and incident management service
  • Amazon Connect platform troubleshooting and resolution
  • End-user/agent/supervisor training
  • Vendor Management- Liaison with Amazon support and other third party vendors as required
  • Dedicated Technical Account Manager
  • Monthly service performance delivery reporting
  • Semi-annual business review
  • Defined service level agreements

Custom Development Operations and Support Offering

  • 24x7x365 Developer support for customizations
  • Support integrations with existing systems and other AWS products
  • Performance health monitoring of custom components with proactive customer notification
  • Release and deploy custom code upgrades to fix verified reproducible bugs
  • Release and deploy custom code upgrades to remain compatible with AWS service enhancements
  • Solution architecture documentation management
  • Monthly service performance delivery reporting
  • Defined service level agreements

Managed Moves, Adds, Changes, and Deletes Offering

  • Unlimited remote minor configuration adjustments of routine administrative tasks
  • Management of secure moves, adds, changes, or deletes within the platform
  • Defined service level agreement within 48 hours
Sold by Perficient, Inc.
Fulfillment method Professional Services

Pricing Information

Dimension Cost
Perficient Managed Services Offering Contact seller for rate


Our Perficient Managed Services Customer Operations and Support Team can be contacted at: • Email: • Phone: +1 888-547-7854