AgentX stands as a cornerstone in relieving 911 agents of 311 calls, offering swift and intelligent handling through the utilization of AWS AI services. Our focus is clear: to empower you in enhancing and scaling your AgentX solutions, thus completing your non-emergency solution with precision and effectiveness.

Here's how we can assist you in achieving these goals:

• Tuning: Fine-tuning your AgentX system for optimal performance.
• Optimization: Streamlining processes to maximize efficiency.
• Advanced Reporting: Providing insightful analytics for informed decision-making.
• Single Sign-On: Enhancing security and user experience.
• Integration into Existing Systems: Seamlessly connecting with your current infrastructure.
• BOT Update: Ensuring your system stays updated with the latest advancements.
• Care and Feeding: Continuous support and maintenance for uninterrupted operations.
• Managed Services: Outsourcing routine tasks for enhanced productivity.
• End-to-End Call Recording Service: Comprehensive recording solutions for quality assurance.
• Omni-Channel Support: Enabling seamless communication across various channels.
• CAD Integrations: Integrating with Computer-Aided Dispatch systems for improved coordination.
• Data-Driven Tuning: Utilizing data analytics to optimize performance.
• Metrics: Establishing key performance indicators for monitoring and improvement.