Sold by: Heidi
Deployed on AWS
Heidi is a leading global AI Care Partner and clinical scribe that expands clinical capacity by automating documentation and administrative work, allowing clinicians to stay focused on patients. Used at scale across emergency departments, general practice, and specialist clinics, Heidi supports high-volume clinical workflows across a wide range of specialties and languages.
Heidi integrates with leading electronic medical record, electronic health record, and practice management systems including Epic, Athenahealth, and Cerner. The platform meets international security, privacy, and compliance requirements and holds enterprise-grade security certifications.
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Heidi is a leading global AI care partner and clinical scribe that helps healthcare organisations expand clinical capacity without adding headcount. By automating documentation and administrative work, Heidi gives clinicians more time with patients while reducing operational burden across care teams.
Heidi listens during the consult, transcribes conversations, and structures them into clear and clinically useful notes. These notes can be used for letters, summaries, and other documentation, allowing clinicians to review and finalise their work rather than writing everything from scratch. Heidi is used across emergency departments, general practice, and specialist clinics, supporting high volume clinical workflows across a broad range of specialties and care settings.
Heidi integrates with leading electronic medical record, electronic health record, and practice management systems including Epic, Athenahealth, and Cerner. The platform supports in app experiences as well as deeper system level integrations to enable reliable data flow at scale. Heidi is designed to operate across complex healthcare environments and large health systems.
Security, privacy, and compliance are central to the design of the platform. Heidi aligns with international requirements including the Singapore Personal Data Protection Act, NHS standards, HIPAA, GDPR, and the Australian Privacy Principles. The platform holds enterprise grade security certifications such as SOC 2 and ISO 27001 and is built on secure infrastructure suitable for large healthcare organisations and technology partners.
Highlights
- Real-time information capture: capture consults accurately even in noisy wards, with multiple speakers and over 110 languages. Heidi understands 200+ specialties and subspecialties, adapting to any clinical environment. Combine live transcripts, uploaded medical files and linked previous visits into one complete clinical picture.
- Custom documentation: build formats that match your specialty and audience, from referrals and discharge summaries to patient instructions. Heidi turns your words into structured notes you can quickly review and finalise, learning your templates, phrasing and tone over time.
- Automated next steps: Ask Heidi to generate letters, follow-ups and patient summaries, suggest billing or coding detail, and surface key findings and clear to-do lists. Every consult ends with consistent documentation and a defined plan for the patient and the care team.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Pro | Pro plan per clinician, billed annually | $1,080.00 |
Practice | Practice plan per clinician, billed annually | $1,440.00 |
Enterprise | Enterprise plan with custom pricing and terms | $200,000.00 |
Dimensions summary
You buy Heidi per clinician, and pricing scales with the number of users on your plan. Three tiers stack in order. Pro and Practice both bill annually at a fixed rate per clinician, with Practice adding team-focused capabilities on top of Pro. Enterprise uses custom pricing and terms instead of a set per-user rate, letting you negotiate billing to fit organization size and needs. Choose a tier based on whether you need individual documentation, shared team features, or organization-wide governance and custom hosting.
Top-of-mind questions for buyers
You pay per clinician. Each clinician who uses Heidi for documentation counts as one billed user. On the Practice plan, some assistant roles may be included at no added seat cost. Your total scales with how many clinicians you add to the plan.
Pro gives individual clinicians documentation, templates, and personalization. Practice adds team template sharing, document and session sharing, and guided onboarding. Enterprise adds single sign-on, governance controls, dedicated customer success, service commitments, and custom hosting. Each higher plan builds on the one below it.
Pro and Practice bill a set rate per clinician, charged annually. Enterprise uses custom pricing and flexible billing negotiated with the vendor instead of a fixed per-user rate. This lets larger organizations align billing and terms with their size, hosting needs, and governance requirements.
www.heidihealth.com
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Vendor refund policy
Heidi subscriptions may be cancelled at any time. Upon cancellation, access to the service will continue until the end of the current billing period. Fees already paid are non-refundable, except where required by applicable law or where Heidi agrees otherwise in writing.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
Support for Heidi is available 24/7 for all customers. https://www.heidihealth.com/en-au/contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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