Sold by: Heidi
Heidi is a leading global AI care partner and clinical scribe that expands clinical capacity by automating documentation and administrative work, allowing clinicians to stay focused on patients. Used at scale across emergency departments, general practice, and specialist clinics, Heidi supports high-volume clinical workflows across a wide range of specialties and languages.
Heidi integrates with leading electronic medical record, electronic health record, and practice management systems including Epic, Athenahealth, and Cerner. The platform meets international security, privacy, and compliance requirements and holds enterprise-grade security certifications.
Overview
Heidi is a leading global AI care partner and clinical scribe that helps healthcare organisations expand clinical capacity without adding headcount. By automating documentation and administrative work, Heidi gives clinicians more time with patients while reducing operational burden across care teams.
Heidi listens during the consult, transcribes conversations, and structures them into clear and clinically useful notes. These notes can be used for letters, summaries, and other documentation, allowing clinicians to review and finalise their work rather than writing everything from scratch. Heidi is used across emergency departments, general practice, and specialist clinics, supporting high volume clinical workflows across a broad range of specialties and care settings.
Heidi integrates with leading electronic medical record, electronic health record, and practice management systems including Epic, Athenahealth, and Cerner. The platform supports in app experiences as well as deeper system level integrations to enable reliable data flow at scale. Heidi is designed to operate across complex healthcare environments and large health systems.
Security, privacy, and compliance are central to the design of the platform. Heidi aligns with international requirements including the Singapore Personal Data Protection Act, NHS standards, HIPAA, GDPR, and the Australian Privacy Principles. The platform holds enterprise grade security certifications such as SOC 2 and ISO 27001 and is built on secure infrastructure suitable for large healthcare organisations and technology partners.
Highlights
- Real-time information capture: capture consults accurately even in noisy wards, with multiple speakers and over 110 languages. Heidi understands 200+ specialties and subspecialties, adapting to any clinical environment. Combine live transcripts, uploaded medical files and linked previous visits into one complete clinical picture.
- Custom documentation: build formats that match your specialty and audience, from referrals and discharge summaries to patient instructions. Heidi turns your words into structured notes you can quickly review and finalise, learning your templates, phrasing and tone over time.
- Automated next steps: Ask Heidi to generate letters, follow-ups and patient summaries, suggest billing or coding detail, and surface key findings and clear to-do lists. Every consult ends with consistent documentation and a defined plan for the patient and the care team.
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
Pro | Pro plan per clinician, billed annually | $1,080.00 |
Practice | Practice plan per clinician, billed annually | $1,440.00 |
Enterprise | Enterprise plan with custom pricing and terms | $200,000.00 |
Vendor refund policy
Heidi subscriptions may be cancelled at any time. Upon cancellation, access to the service will continue until the end of the current billing period. Fees already paid are non-refundable, except where required by applicable law or where Heidi agrees otherwise in writing.
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Support for Heidi is available 24/7 for all customers. https://www.heidihealth.com/en-au/contact
AWS infrastructure support
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