Sold by: AMC Technology
Improve the agent and customer experience with the integration of Amazon Connect and Microsoft Dynamics
Overview
DaVinci for Amazon Connect and Microsoft Dynamics enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
Supports Dynamics CRM, Dynamics 365 - both on premise and cloud-based (CIF and USD).
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing has one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user under a contract. You license access based on the number of agents who need it. Pricing scales with your user count, so adding more agents increases the total. Each user gets computer-telephony integration features like click-to-call, screen pop, and call controls in a single interface that links your CRM and telephony system. There are no separate tiers or usage-based add-ons in this listing—cost depends on how many user licenses you buy.
Top-of-mind questions for buyers
One user is one agent who logs into DaVinci to handle interactions. Each licensed agent gets access to CTI features and the app library. You count the number of agents who need the toolbar. Your cost scales with that agent count.
Each user gets click-to-dial, screen pop, contextual call controls, interaction logging, customer screen transfer, and omni-channel handling. Licenses also include access to a library of integration apps and the cloud-based administration portal. All these run in one unified interface linking your CRM and telephony.
The Agent Bundle covers the CTI toolkit features per user. Connecting on-premise and cloud environments uses the DaVinci Premise Gateway, which can be added for an additional cost. Custom app development for unlisted solutions may also require separate development work. Those items are not part of this per-user dimension.
www.amctechnology.com
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