Sold by: Pronix Inc.Â
Elevate customer experience and optimize contact center operations with Pronix AI Solutions. We design and implement Conversational AI, Voice Bots, Agent Assist, and Generative AI tools powered by Enterprise Conversational and Generative AI Platforms to improve CSAT, reduce AHT, and scale support across channels.
Overview
Pronix delivers CX and Contact Center AI Solutions to help enterprises transform customer interactions, reduce support costs, and enable 24/7 automation across voice, chat, and digital channels.
Our enterprise-grade implementations use Conversational AI, Generative AI, and LLM-powered Agent Assist tools to handle high volumes of inbound inquiries, provide intelligent responses, and augment human agents with contextual knowledge.
Key Capabilities: Conversational AI Chatbots & Voice Bots Design AI-powered assistants to automate FAQs, status updates, and tier-1 support on web, IVR, and messaging channels.
Generative AI Knowledge Assistants Deploy LLMs to retrieve, summarize, and respond to complex customer queries using internal knowledge bases and real-time context.
Agent Assist & Copilot Tools Empower human agents with AI-generated summaries, suggestions, real-time prompts, and unified views of customer data.
Omnichannel Contact Center Integration Seamless deployment across contact center platforms with analytics dashboards.
Self-Service Experience Design Create smart IVRs, intelligent workflows, appointment scheduling bots, and case deflection experiences using low-code/no-code AI frameworks.
Our enterprise AI solutions delivery supports various Enterprise AI Platforms, ensuring flexibility and scalability across industries including healthcare, banking, insurance, retail, and telecom.
Highlights
- AI-Powered Customer Experience Automation: Handle 70%+ of routine inquiries via voice and chat, improving CSAT and reducing live agent load.
- Fast Implementation on Kore.ai, Amazon Connect, Genesys, or NICE: Proven frameworks for rapid go-live with enterprise-grade integrations and compliance.
- LLM-Based Agent Assist for Contact Centers: Boost agent productivity with smart suggestions, conversation summaries, and auto-resolution tools.
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Delivery method
Deployed on AWS
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Support
Vendor support
Email: info@pronixinc.com Phone: +1-732-476-5277 Support URL: https://www.pronixinc.com/contact-us.php Support Description: 24/7 global support, onboarding, documentation, and real-time escalation response. Includes quarterly reviews, agent analytics reporting, and prompt tuning for LLM-based systems.
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