Overview

    IT Assist is the next-gen virtual assistant powered by conversational AI that helps enterprises elevate their employee experience and satisfaction. It seamlessly integrates with your existing tech stack, leverages state-of-the-art no-code customization, and uses smart workflows to automate and deliver instant IT support anytime and anywhere on a multitude of channels with omnichannel messaging.

    Significant challenges face IT organizations today:

    1. 40% of employees feel that their IT department and workplace technology experience is completely out of touch with their needs.
    2. 65% of IT Help Desk teams report unsustainable levels of stress.

    Luckily, ITAssist is poised to help! IT Assist augments ServiceNow to transform IT Operations with conversational and generative AI by providing the following:

    1. AI Assisted IT Self Service to provide instant, automated resolutions
    2. AI IT Help Desk to streamline agent responses

    Net outcomes include:

    1. Increased containment rates
    2. Enhanced agent productivity
    3. Higher employee satisfaction
    4. Decreased handling time

    Features include:

    1. Password reset and unlock with self-service updates to credentials without the need for service desk calls.
    2. Incident reporting with outage and downtime alerts, including application health check. Seamlessly orchestrate ITSM tools and IT service alerting to eliminate noise and ensure triaging.
    3. Advanced ticketing triage and Generative AI powered knowledge summary enabling employees to self-serve more efficiently and effectively.
    4. Hardware & software requests and approvals with automated workflows that eliminate bottlenecks and uncertainties. Reduce frustrations and help your employees stay productive.
    5. Knowledge search helps your employees find the information they need without a manual scouring of large, enterprise repositories.
    6. Out-of-the-box (OOTB) automations to facilitate end-to-end problem resolution for employees without ever needing to file a ticket

    Highlights

    • Pre-Built Capabilities: Pre-built virtual assistant targeting personalized employee interactions available 24/7 on popular channels
    • Omnichannel Support: ITAssist offers an intuitive, omnichannel solution, streamlining customer service across various communication channels like voice, chat, and email
    • Deployment Flexibility: The platform can be deployed in the cloud or on-premise, offering flexibility to suit different organizational needs and preferences

    Details

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    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (10)

     Info
    Dimension
    Description
    Cost/month
    Digital 1k emp
    ITAssist(Digital) - 1,000 Employees + Standard Support
    $7,000.00
    Digital 2.5k emp
    ITAssist(Digital) - 2,500 Employees + Standard Support
    $17,500.00
    Digital 5k emp
    ITAssist(Digital) - 5,000 Employees + Standard Support
    $35,000.00
    Digital 10k emp
    ITAssist(Digital) - 10,000 Employees + Standard Support
    $70,000.00
    Digital 25k emp
    ITAssist(Digital) - 25,000 Employees + Standard Support
    $175,000.00
    Digital and Voice 1k emp
    ITAssist(Digital+Voice) - 1,000 Employees + Standard Support
    $7,000.00
    Digital and Voice 2.5k emp
    ITAssist(Digital+Voice) - 2,500 Employees + Standard Support
    $17,500.00
    Digital and Voice 5k emp
    ITAssist(Digital+Voice) - 5,000 Employees + Standard Support
    $35,000.00
    Digital and Voice 10k emp
    ITAssist(Digital+Voice) - 10,000 Employees + Standard Support
    $70,000.00
    Digital and Voice 25k emp
    ITAssist(Digital+Voice) - 25,000 Employees + Standard Support
    $175,000.00

    Vendor refund policy

    No Refunds

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    Vendor terms and conditions

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    Support

    Vendor support

    As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client

    https://kore.ai/support/ 

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Customer reviews

    Ratings and reviews

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    2 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Pratik p.

    IT Support with AI

    Reviewed on Jan 27, 2025
    Review provided by G2
    What do you like best about the product?
    TAssist is a AI powered virtual assistant which designed to help with IT related tasks. It makes IT support faster and easier by automating common problems. It supports multiple platform like MSTeams, Slack or even email as well.
    What do you dislike about the product?
    I have not found anything to dislike but sometime it provides inaccurate result.
    What problems is the product solving and how is that benefiting you?
    ITAssist automates common tasks like password reset, unlock account and access requests. This reduces the workload for IT teams and provides faster resolution to the user.
    Raj Prakash S.

    AI-powered virtual assistant designed for business IT assistance and automates repetitive IT tasks.

    Reviewed on Dec 07, 2024
    Review provided by G2
    What do you like best about the product?
    An AI-powered virtual assistant designed specifically for enterprise IT help. It reduces help desk workloads and enhances user experience by automating repetitive IT operations including hardware/software requests, incident reporting, and password resets. accessible via voice, chat, and other messaging apps, guaranteeing smooth employee engagement. enables effective issue resolution by offering sophisticated ticket triage and summarizing.
    What do you dislike about the product?
    Small enterprises may find pricing exorbitant, and user performance
    What problems is the product solving and how is that benefiting you?
    1. Increase IT support processes.
    2. lessens the workload of the IT staff.
    3. Increases worker satisfaction by providing self-service choices
    View all reviews