ITAssist

IT Assist is the next-gen virtual assistant powered by conversational AI that helps enterprises elevate their employee experience and satisfaction. It seamlessly integrates with your existing tech stack, leverages state-of-the-art no-code customization, and uses smart workflows to automate and deliver instant IT support anytime and anywhere on a multitude of channels with omnichannel messaging.

Significant challenges face IT organizations today:

1. 40% of employees feel that their IT department and workplace technology experience is completely out of touch with their needs.
2. 65% of IT Help Desk teams report unsustainable levels of stress.

Luckily, ITAssist is poised to help! IT Assist augments ServiceNow to transform IT Operations with conversational and generative AI by providing the following:

1. AI Assisted IT Self Service to provide instant, automated resolutions
2. AI IT Help Desk to streamline agent responses

Net outcomes include:

1. Increased containment rates
2. Enhanced agent productivity
3. Higher employee satisfaction
4. Decreased handling time

Features include:

1. Password reset and unlock with self-service updates to credentials without the need for service desk calls.
2. Incident reporting with outage and downtime alerts, including application health check. Seamlessly orchestrate ITSM tools and IT service alerting to eliminate noise and ensure triaging.
3. Advanced ticketing triage and Generative AI powered knowledge summary enabling employees to self-serve more efficiently and effectively.
4. Hardware & software requests and approvals with automated workflows that eliminate bottlenecks and uncertainties. Reduce frustrations and help your employees stay productive.
5. Knowledge search helps your employees find the information they need without a manual scouring of large, enterprise repositories.
6. Out-of-the-box (OOTB) automations to facilitate end-to-end problem resolution for employees without ever needing to file a ticket