Jira Service Management

What do you like best about the product?

I have just finished a massive digital transformation project for a leisure cruise travel client, where we orchestrated changes across Salesforce and Couchbase, as well as a legacy IBM Mainframe and a Snowflake database. Jira Service Management was the glue that held our overall delivery and time tracking together across a multi-vendor, multi-continental team.

Creating Epics, Stories, Defects, and spikes effortlessly, along with backlog grooming, really supported our scrum team (and eventually our scrum-of-scrums team). The ability to create defects and link them to Stories and the relevant Epics helped us track delivery quality and gave leadership clearer feedback on code quality. JIRA also provided strong insights for high-level leadership, with the visibility they needed to analyze overall team velocity and spot multi-vendor bottlenecks ahead of time.

What do you dislike about the product?

I’ve been using JIRA for the past few years, and so far I haven’t run into any issues with it. I haven’t had problems with pricing or with creating workflows—everything has worked perfectly fine for me.

What problems is the product solving and how is that benefiting you?

I am working on a multi-vendor setup for my current software development project, which involves Salesforce, MuleSoft, Couchbase, Snowflake, and legacy technologies like IBM Mainframe and Siebel. Each of these technology deliveries has different development teams and different delivery timelines, but they are all tightly integrated with one another. Without JIRA Service Management, it would have been impossible to track the dependencies.

JIRA’s epic and sprint planning features help us visualize technical blockers ahead of time, before the sprint starts. This makes it much easier for the Scrum of Scrums to coordinate development across multiple vendors; otherwise, it would be a nightmare to maintain delivery velocity.

What do you like best about the product?

Its intuitive ticket management, workflow automation, customizable service desks, and integration with the Atlassian ecosystem make it an efficient platform for managing IT service and support operations

What do you dislike about the product?

The learning curve is steep, advanced customization can be complicated, and the interface can feel cluttered for new users. Costs can also add up as more users and premium features are needed

What problems is the product solving and how is that benefiting you?

It streamlines ticket management, automates repetitive support tasks, and improves visibility into service requests. This helps our team resolve issues faster, stay organized, and deliver better support to end users.

What do you like best about the product?

Task & Issue Tracking – Easy to create, assign, and monitor tasks, bugs, and user stories.
Visibility & Transparency – Real-time tracking helps everyone see project status, blockers, and ownership.

What do you dislike about the product?

Complex Configuration – Setting up workflows, permissions, and custom fields can require significant admin effort.

What problems is the product solving and how is that benefiting you?

Real-time dashboards and progress tracking.
Sprint planning, backlog prioritization, and release tracking

What do you like best about the product?

I have used JIRA for incident management and it's UI was great and user friendly, it is easy to adept and it's kanban board is very useful for maintaining incidents, tracking is very cool. we can easily track tickets and also can automate the process

What do you dislike about the product?

Integration with other app is very difficult and and as a new person there are some problem to go through dashboard at kanban board, jira seems complex for setup and costly as well

What problems is the product solving and how is that benefiting you?

Tracking tickets via maintaining dashboards and also maintain day by day progress over those service management tickets

What do you like best about the product?

We have been using Jira software for a couple of years now, and it has helped us a lot, especially with task optimisation, clearer pipelines, and better resource allocation. In short, I’d put it this way: project management without Jira wouldn’t be possible for us, especially with their AI power tool.

What do you dislike about the product?

I believe the pricing can be much better, and sometimes we feel lag when it comes to shifting the view of tiles, so that is something which we don’t like, but otherwise, I feel I mean the premium or the premium pricing can be little more better

What problems is the product solving and how is that benefiting you?

I mean, like every other business, one thing which is scattered data and scattered request that has one thing which Jira has solved for us in a good way because it has given us the easiest way to look at the complex things