Overview
Unleash the power of your workforce with Mobile Connect, the Mobile App for Amazon Connect that empowers your employees to handle customer interactions seamlessly from mobile devices. Whether you're a branch manager, salesperson, claims handler, advisor, relationship manager, field technician, doctor, nurse, home worker, store manager, or anyone else who interacts with customers on the go, Mobile Connect ensures you can manage and monitor interactions without compromising customer service. Expand your reach, enhance customer engagement, and elevate your organization's efficiency with Mobile Connect.
Available on iOS and Android.
This is a pay-as-you go subscription service where you pay for each hour a user is logged in.
Highlights
- Fully integrated into Amazon connect, supporting all channels
- Supports Softphone and PSTN
- Pay-as-you-go model, start small and scale up
Details
Features and programs
Security credentials achieved
(1)
Financing for AWS Marketplace purchases
Pricing
Dimension | Cost/user/hour |
|---|---|
Up to 100 users per hour logged in | $0.18 |
Up to 500 users per hour logged in | $0.16 |
500+ users per hour logged in | $0.14 |
First 10 days free trial | $0.00 |
Vendor refund policy
no refund
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Quality App that Solves Number Masking
We needed an app to connect our Amazon Connect to our lawyer's phones so they could dial out to clients while masking their own phone numbers. This does the trick. The problems I see in reviews are AWS related - like logging out is an AWS rule, not the app. I have found no issues with setting the app up or its usage.
Mobile Connect works
My organization has been using Mobile Connect for about 9 months at this point and we are very pleased with the product. It's straightforward to setup, easy to use and support is responsive.
Way too expensive for SMB
Not all companies have 100 users. I think for the costs that the app occur to Mobile Connect, there needs to be an option for up to 1 to 10 users.
It's a shame as I spent so much time messing about helping with the sound issues for the developer, giving feedback.
$50 a month is just not feasable as it's only 1 instance.
Keeps logging out
I've been using mobile connect 4 weeks now. I can't rely on it because it logs me out every short while. I'm constantly logging into the app to ensure I'm logged in. I use it mostly to answer I coming live chats. Also, the notificatio. For an incoming live chat is a simple beep which I don't always hear. In the past I used zoho and it would ring non stop ,like a phone call, until an agent answered. I don't see any option for customizing these notification. So far I missed 90% of the incoming chats either because it signed me out or because I didn't hear the notification
Good mobile app solution for Amazon Connect
We had been looking for a mobile app for Amazon Connect for a while. There were some bugs in the beginning but these have been improved over time. Overall, great solution for mobile usage of Amazon Connect.