Sold by: CrowdHandler
Enterprise-grade virtual waiting room that prevents website crashes during high-traffic events, ensuring fair access and maximizing revenue for AWS-hosted applications through seamless CloudFront integration.
4.9
Overview
CrowdHandler is an enterprise-grade virtual waiting room solution that protects AWS-hosted websites and applications from traffic overload during high-demand events such as ticket sales, product launches, flash sales, and limited-edition drops.
By integrating directly with Amazon CloudFront using Lambda@Edge, CrowdHandler manages user access at the edge of AWS's global network, preventing server crashes and ensuring your infrastructure never becomes overwhelmed. This lightweight integration adds only 20 milliseconds to page load times while offloading queued users entirely from your origin servers, reducing AWS compute costs and maintaining optimal performance.
The platform features intelligent rate limiting, one-in-one-out capacity controls, customizable branded waiting rooms with countdown timers, real-time queue position updates, and automated throughput optimization through AutoTune technology. Advanced capabilities include bot detection, device fingerprinting, priority access codes for VIP customers, real-time inventory synchronization to prevent overselling, and CAPTCHA integration for enhanced security.
Trusted by entertainment brands, sports teams, Fortune 500 companies, government institutions, and e-commerce retailers worldwide, CrowdHandler ensures fair access during peak demand while maximizing revenue and protecting your brand reputation. Deploy to CloudFront in hours using CloudFormation templates, with no changes required to your application code or web servers. The solution works seamlessly with e-commerce platforms including Shopify and WooCommerce, integrates with Google Analytics for comprehensive tracking, and provides real-time dashboards for monitoring queue status and application performance.
Highlights
- Native AWS CloudFront integration using Lambda@Edge deploys in hours via CloudFormation with zero application code changes. Manages traffic at the edge before reaching your infrastructure, adding only 20ms latency while preventing server crashes during flash sales, product launches, and ticket sales. Offload queued users entirely from origin servers to reduce AWS compute costs.
- Enterprise virtual waiting room with intelligent rate limiting, one-in-one-out capacity controls, AutoTune technology, and customizable branded queues with countdown timers. Advanced bot detection, device fingerprinting, priority access codes for VIP customers, real-time inventory sync, and CAPTCHA integration ensure fair access and prevent overselling during high-traffic events.
- Trusted by Fortune 500 companies, entertainment brands, sports teams, government institutions, and e-commerce retailers worldwide. Free tier available with 100 concurrent users. Flexible monthly plans scale from 1,000 to 100,000+ users with no long-term commitments. Real-time dashboards monitor queue status and application performance with seamless Google Analytics integration.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
CrowdHandler Plus Plan | See crowdhandler.com/pricing for details | $15,000.00 |
CrowdHandler Professional Plan | See crowdhandler.com/pricing for details | $32,000.00 |
CrowdHandler Enterprise Plan | See crowdhandler.com/pricing for details | $56,000.00 |
Dimensions summary
You choose from three plans billed under a contract: Plus, Professional, and Enterprise. Each plan is a flat, tiered subscription measured in units, so you pick one tier rather than combining separate options. The tiers differ mainly by capacity, such as how many customers can wait at once and the rate users enter your site. Higher tiers add more waiting rooms, domains, and support commitments. Sessions are not metered, so your billing stays fixed for the tier you select. See the pricing table for the price of each plan.
Top-of-mind questions for buyers
Each plan uses flat, tiered pricing with no session metering, so running more sessions does not change your bill. If you need more concurrent waiting capacity or a faster entry rate, you move to a plan with a larger capacity tier. Session volume itself carries no extra charge.
Capacity and scope drive the difference. Higher tiers raise the number of customers who can wait at once and the rate users enter your site. They also add more independent waiting rooms, more protected domains, more team seats, and stronger support commitments like uptime and response-time targets.
These are included in your plan, not billed separately. CAPTCHAs, device fingerprinting, threat blocking, custom branded templates, email notifications, and API access come with the flat plan fee. There are no per-session meters or add-on charges layered on top of the tier you select.
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Vendor refund policy
CrowdHandler annual subscriptions via AWS Marketplace require 12-month commitments and are non-refundable. Cancel anytime; service continues until period end without auto-renewal. Service credits may apply for SLA failures. Subscriptions subject to AWS Marketplace and CrowdHandler terms. Contact: support@crowdhandler.com , sales@crowdhandler.com , support.crowdhandler.com
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support Email: support@crowdhandler.com Support Portal: https://support.crowdhandler.com Documentation:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Events Services
Great product - quick to configure, works perfectly, and is backed with an excellent team.
Reviewed on Nov 08, 2026
Review provided by G2
What do you like best about the product?
The platform is easy to configure and once we completed our first integration, rolling out additional ones is a matter of minutes to add new domains. The admin dashboard gives us the control we need to scale up new queues and waiting rooms easily.
When we've needed queues for large on-sales, Crowdhandler performs flawlessly and has added an extra level of product features for our clients.
While our platform scales to 1000s reqs/s - the queue enables our clients to build hype and manage ticket inventory fairly when demand outstrips supply.
We've been using Crowdhandler for over a year and can't recommend it highly enough. Compared to other products on the market, Crowdhandler gives us the right balance of control, flexibility and pricing.
Their support and sales team are great too if we've ever had questions.
When we've needed queues for large on-sales, Crowdhandler performs flawlessly and has added an extra level of product features for our clients.
While our platform scales to 1000s reqs/s - the queue enables our clients to build hype and manage ticket inventory fairly when demand outstrips supply.
We've been using Crowdhandler for over a year and can't recommend it highly enough. Compared to other products on the market, Crowdhandler gives us the right balance of control, flexibility and pricing.
Their support and sales team are great too if we've ever had questions.
What do you dislike about the product?
So far everything has been great, no areas we dislike.
What problems is the product solving and how is that benefiting you?
As a white-label event platform running events for high profile event organisers, we have some extremely high demand event launches, often when there are more people trying to purchase tickets than there are tickets available.
Crowdhandler helps us manage this in a fair, efficient way for our customers while giving us confidence that we can manage traffic when it peaks beyond our known limits.
Crowdhandler helps us manage this in a fair, efficient way for our customers while giving us confidence that we can manage traffic when it peaks beyond our known limits.
Guillaume D.
CrowdHandler: simple to deploy, effective, and very intuitive interface
Reviewed on Nov 02, 2026
Review provided by G2
What do you like best about the product?
CrowdHandler is very easy to implement and very effective. The queue works very well. The interface is clear and intuitive. It only takes a few minutes to configure your domain and queue. The settings are both simple and sufficient for our needs. Works well with a SPA-type site. The pricing is suitable for our needs and the ability to suspend your subscription is a real plus.
What do you dislike about the product?
I haven't found any major flaws, the solution perfectly meets my needs. Some customization options for the waiting page are missing in the Starter plan.
What problems is the product solving and how is that benefiting you?
We exceeded our server's capacity during our client's festival last year, and customers had a disastrous experience. With the queue, we were able to control the number of active users simultaneously.
cesar h.
Reliable Queue Management for High-Demand Events
Reviewed on Sep 25, 2026
Review provided by G2
What do you like best about the product?
What I like most about CrowdHandler is the control it gives us during high-demand registrations. We organize large trading card game events, and when registration opens we can have a very large number of players trying to enter at the same time.
CrowdHandler allows us to place users in a virtual waiting room instead of letting everyone hit our registration system at once. Being able to control how quickly users are released from the queue has been especially valuable because it helps us protect our website and registration flow during traffic spikes.
We also regularly use the waiting room messaging to communicate important information to players while they are in line, such as registration instructions, availability, and what to expect when registration opens. This has helped us provide a much more organized experience compared with simply having hundreds or thousands of users refreshing the website at the same time.
Another important benefit is the visibility CrowdHandler gives us during registration. Being able to monitor the queue and understand how many users are waiting or being admitted makes it much easier for our team to manage a live registration event and react if something unexpected happens.
Overall, CrowdHandler has allowed us to run registrations with much more confidence and has become an important part of how we manage our larger events.
CrowdHandler allows us to place users in a virtual waiting room instead of letting everyone hit our registration system at once. Being able to control how quickly users are released from the queue has been especially valuable because it helps us protect our website and registration flow during traffic spikes.
We also regularly use the waiting room messaging to communicate important information to players while they are in line, such as registration instructions, availability, and what to expect when registration opens. This has helped us provide a much more organized experience compared with simply having hundreds or thousands of users refreshing the website at the same time.
Another important benefit is the visibility CrowdHandler gives us during registration. Being able to monitor the queue and understand how many users are waiting or being admitted makes it much easier for our team to manage a live registration event and react if something unexpected happens.
Overall, CrowdHandler has allowed us to run registrations with much more confidence and has become an important part of how we manage our larger events.
What do you dislike about the product?
The main thing I would like to see improved is more flexibility between pricing tiers.
Our normal events may need around 1,500–2,000 queue positions, while only one or two times per month we may need significantly more capacity. Because these traffic spikes are occasional rather than constant, moving to a much higher monthly plan can be difficult to justify.
Having more intermediate capacity options, temporary upgrades, or short-term add-ons for specific events would make it much easier for us to scale when needed while keeping the service cost aligned with our regular usage.
For businesses like ours, where traffic can vary significantly from one event to another, this kind of flexibility would provide a lot of value.
Our normal events may need around 1,500–2,000 queue positions, while only one or two times per month we may need significantly more capacity. Because these traffic spikes are occasional rather than constant, moving to a much higher monthly plan can be difficult to justify.
Having more intermediate capacity options, temporary upgrades, or short-term add-ons for specific events would make it much easier for us to scale when needed while keeping the service cost aligned with our regular usage.
For businesses like ours, where traffic can vary significantly from one event to another, this kind of flexibility would provide a lot of value.
What problems is the product solving and how is that benefiting you?
CrowdHandler helps us manage sudden traffic spikes during high-demand event registrations.
We organize trading card game events where hundreds or even thousands of players may try to register at almost the exact same time. Without a queue system, this can put a lot of pressure on our website and registration process and can also create a frustrating experience for users.
CrowdHandler allows us to control how many people access the registration process at once, which helps keep the system stable and makes the experience more organized and fair for players.
It also gives our team better visibility and control during registration, so we can monitor demand in real time and react if traffic is higher than expected.
Overall, it allows us to handle much larger registrations with more confidence and reduces the risk of technical problems during some of our most important events.
We organize trading card game events where hundreds or even thousands of players may try to register at almost the exact same time. Without a queue system, this can put a lot of pressure on our website and registration process and can also create a frustrating experience for users.
CrowdHandler allows us to control how many people access the registration process at once, which helps keep the system stable and makes the experience more organized and fair for players.
It also gives our team better visibility and control during registration, so we can monitor demand in real time and react if traffic is higher than expected.
Overall, it allows us to handle much larger registrations with more confidence and reduces the risk of technical problems during some of our most important events.
Alex D.
CrowdHandler Made Our Big Event Run Smoothly
Reviewed on Sep 09, 2026
Review provided by G2
What do you like best about the product?
It was easy to use and worked smoothly on the day of our big event. UX was easy enough to figure out.
What do you dislike about the product?
I had no issues with CrowdHandler, it worked well day of.
What problems is the product solving and how is that benefiting you?
Crowdhandler allowed us to have a smooth onsale day, and a waiting room queued up for a major festival event.
Music
Easy to Use and Works Smoothly!
Reviewed on Aug 03, 2026
Review provided by G2
What do you like best about the product?
It’s very easy to use and works smoothly without any issues.
What do you dislike about the product?
It’s frustrating that, even on the paid plan, you still can’t edit or customize the themes.
What problems is the product solving and how is that benefiting you?
I work selling tickets for shows, and we often have big peaks in users over very short periods of time.