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    TrusstGPT

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    Sold by: Trusst 
    TrusstGPT uses advanced Generative AI (LLM) technology to provide real-time or post-contact summarisation and interpretation of conversation transcripts. Users can directly view, edit, iterate and store summaries and interpretations, providing valuable insights into customer dialogues. It's user-friendly interface enables prompt modifications and feedback without you having to deal with the code, while ensuring utmost data security within your AWS Account.

    Overview

    TrusstGPT uses advanced Generative AI technology in the form of Large Language Models to help companies pull and understand data from conversations with customers in your contact centre, either in real time during a conversation, or post-conversation.

    With TrusstGPT, you can easily ingest conversation transcripts and generate summaries of contacts, which can be saved to other systems like a CRM or Data Warehouse. This is crucial for gaining rich insights into the conversations you are having with your customers, allowing for a more informed and responsive approach to their needs and experiences.

    Using the easy and intuitive user interface of TrusstGPT, users can give feedback and make edits to the automatically generated summaries. This means users can choose the best prompts to use for creating summaries in the future directly from the tool, without having to change any complicated code.

    This tool is advanced but simple to use, and most importantly, it keeps your data secure within your AWS Account.

    Highlights

    • ALL of your data; models, transcripts, prompts, summaries, feedback etc. never leave your AWS account.
    • Enhances focus and productivity, enabling service representatives to devote their complete attention to resolving customer inquiries and issues without the distraction of typing notes. It also standardises contact summaries, reducing variations in human ability to capture the context of conversations accurately. TrusstGPT eradicates human bias and provides ability to instantly customise outputs, allowing inclusion or exclusion of specific insights in the summaries.
    • You can easily adapt the outputs of TrusstGPT to your business and domain. Providing and adapting to feedback is as easy as it gets, without losing any flexibility.

    Details

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    Delivery method

    Pricing

    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    1-month contract (8)

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    Dimension
    Description
    Cost/month
    Overage cost
    On Demand
    Consumption fee only based on Additional Usage fees listed below
    $3,000.00
    Starter Plan
    0-25,000 interactions incl. monthly
    $6,000.00
    Medium Plan
    25,001-100,000 interactions incl. monthly
    $10,500.00
    Large Plan
    100,001-250,000 interactions incl. monthly
    $16,800.00
    Enterprise Plan
    250,001-500,000 interactions incl. monthly
    $25,200.00
    Maxi Plan
    500,001-1,500,000 interactions incl. monthly
    $42,000.00
    Launch Pad
    0-1,000 interactions incl. monthly
    $3,000.00
    Small Plan
    1,001-25,000 interactions incl. monthly
    $6,000.00

    Vendor refund policy

    No refunds after purchase of a contract.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    Trusst provides customers with hands on support with the deployment and use of our software. Visit https://www.trusst.ai  for more details.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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