Sold by: Trusst
Deployed on AWS
Trusst AI is the AI-powered intelligence layer for the modern enterprise, enhancing your existing contact center, CRM, and CX systems.
It powers AI-driven automation, conversation intelligence (AI-Agents), and deep insights (analytics, quality assurance & compliance) across all customer channels (voice, chat, email, social, sms), in any language, helping you lower costs and boost revenue.
Deployed fully in your own virtual AWS private cloud, Trusst AI ensures complete data control, security, and compliance.
Overview
Trusst AI acts as an intelligence layer for the modern enterprise, seamlessly integrating with your existing contact center, CRM, service desk, billing, and payment systems. Instead of replacing your technology, it enhances it - enabling personalized, automated customer experiences, reducing operational costs, unlocking new revenue streams, and delivering measurable business impact quickly.
With AI-powered conversation intelligence, Trusst AI analyzes 100% of customer interactions across all channels - voice, chat, email, SMS, and social media - in any language or dialect. From the start, it provides built-in quality assurance, compliance monitoring, advanced analytics, and virtual agents that free up human resources while continuously driving optimization and better outcomes.
Deployed entirely in your own virtual private AWS cloud, Trusst AI ensures full data sovereignty, regulatory compliance, and complete control over your information. No data ever leaves your environment, giving you the freedom to securely build, customize, and train AI models - with your data, your IP, and your security fully protected.
Highlights
- 1. Intelligence Layer for the Modern Enterprise: Trusst AI is the intelligence layer that overlays your existing contact center infrastructure, CRM, service desk, billing, and payment systems. Rather than replacing what you already have, it enhances your environment by: - Powering personalized, automated customer experiences - Reducing operational costs - Unlocking new revenue opportunities - Delivering measurable impact - fast
- 2. AI-Powered Conversation Intelligence: Trusst AI analyzes 100% of interactions across all customer-facing channels - voice, chat, email, SMS, and social media - in any language or dialect. From day one, you get: - Built-in QA, compliance, and analytics - AI-powered virtual agents that free up human resources - Deep insights that fuel continuous optimization and action
- 3. Full Data Control in Your Cloud: Trusst AI runs entirely in your own virtual private AWS cloud. That means: - Full data sovereignty and regulatory compliance - Zero data leaves your environment - Freedom to build and train custom AI securely - Your data, your IP, your control
Details
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Delivery method
Deployed on AWS
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Features and programs
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
On Demand | Consumption fee only based on Additional Usage fees listed below | $3,000.00 | |
Starter Plan | Platform fee: 0-25,000 interactions included monthly | $6,000.00 | |
Medium Plan | Platform fee: 25,001-100,000 interactions included monthly | $10,500.00 | |
Large Plan | Platform fee: 100,001-250,000 interactions included monthly | $16,800.00 | |
Enterprise Plan | Platform fee: 250,001-500,000 interactions included monthly | $25,200.00 | |
Maxi Plan | Platform fee: 500,001-1,500,000 interactions included monthly | $42,000.00 | |
Launch Pad | Platform fee: 0-1,000 interactions included monthly | $3,000.00 | |
Small Plan | Platform fee: 0-25,000 interactions included monthly | $6,000.00 |
Vendor refund policy
No refunds after purchase of a contract.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Trusst provides customers with hands on support with the deployment and use of our software. Visit https://www.trusst.ai for more details.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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AI generated from product descriptions
Multi-Channel Conversation Analysis
Analyzes 100% of customer interactions across voice, chat, email, SMS, and social media channels in any language or dialect
AI-Powered Virtual Agents
Deploys virtual agents powered by conversation intelligence to automate customer interactions and reduce manual resource requirements
Quality Assurance and Compliance Monitoring
Provides built-in quality assurance, compliance monitoring, and regulatory compliance capabilities across all customer interactions
Private Cloud Deployment
Runs entirely within a customer's own virtual private AWS cloud environment with zero data egress
System Integration Capability
Integrates with existing contact center, CRM, service desk, billing, and payment systems without requiring replacement of current infrastructure
Natural Language Understanding
Proprietary Large Language Model (ConveRT) pre-trained specifically for customer service applications enabling accurate understanding of customer inquiries
Spoken Language Recognition
Advanced speech recognition technology designed to understand callers regardless of accents, dialects, background noise, and variations in speech patterns
Conversational Interaction Model
Customer-led dialogue system allowing callers to speak naturally, interrupt, ask questions, and navigate between different topics without keyword guessing
Multi-language Support
Support for multiple languages and linguistic variations enabling deployment across diverse customer bases
Omnichannel Engagement Platform
Native omnichannel engagement applications including voice engagement, studio and routing capabilities for customer interactions across multiple channels
AI-Powered Automation
AI-powered virtual agents, agent assist, AI trainer, and generative AI solutions for automating customer service processes and enhancing agent capabilities
Unified Analytics and Reporting
Integrated customer experience analytics with live and explore standard reporting, dashboards, and workflows accessible through a single pane of glass interface
Workforce and Knowledge Management
Workforce engagement management, employee collaboration tools, and knowledge management capabilities with over 70 out-of-the-box integrations
API Access and Extensibility
API access and open platform architecture with a common data model enabling custom integrations and extensions
Standard contract
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