Sold by: Convai
Oration enables contact centre managers to manage and deliver a Conversational AI call routing solution reducing AHT and improving caller experience.
Overview
Oration enables contact centres to deliver conversational AI call routing solutions with no technical capability. The product is designed to enable Contact Centre managers to fully control, monitor and analyse the call routing experience to reduce AHT, deflect calls through targeted banner messages and drive self service.
Highlights
- Conversational AI Call Steering Solution
- Reduce AHT in Contact Centre
- Drive self-service and reduce calls through Targeted banners
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/request |
|---|---|
Calls to Oration call | $0.05 |
Recognition Units: Charged per spoken question | $0.01 |
SMS Unit Fee: As incurred, units charged depends on country | $0.01 |
Action Expansion Pack Usage: Units charged depends on complexity | $0.01 |
Core Features Usage : Charged per invocation once per call | $0.05 |
External API Usage : Units charged depend on API | $0.01 |
Dimensions summary
Oration bills by usage, so you pay for what you consume across six independent dimensions. You are charged when calls reach Oration and each time a spoken question is recognized. Core Features cost one charge per invocation, once per call. SMS charges vary by destination country. Two dimensions scale with complexity: Action Expansion Pack Usage depends on task complexity, and External API Usage depends on which API is called. There are no tiers or fixed instance sizes. Your total reflects call volume, feature use, and any external integrations you enable.
Top-of-mind questions for buyers
A Recognition Unit is charged each time the platform processes a spoken question from a caller. Every time Oration listens, transcribes, and identifies the intent behind what a customer says, that counts as one recognized question. Follow-up questions the platform asks to refine understanding can add more recognized questions.
All six dimensions bill independently and add together on the same invoice. Call volume and recognized questions typically drive base cost. Core Features add one charge per invocation per call. SMS, Action Expansion Pack, and External API charges only appear when you use those features. Your total reflects which capabilities each conversation triggers.
SMS unit fees depend on the destination country, so charges shift with where you send verification links or one-time codes. External API Usage charges depend on which backend API a conversation calls to resolve a request. You only incur these when a conversation actually triggers an SMS or an external integration.
www.convai.com.au
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Please email for assistance support@oration.com.au
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