Sold by: AMC Technology
CTI for Oracle Siebel and Amazon Connect improves the agent and customer experience.
Overview
CTI for Oracle Siebel and Amazon Connect by AMC Technology's DaVinci enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
DaVinci supports these versions of Oracle Siebel: IP 2015 through 2023.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing has one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user under a contract. You pay based on the number of agent users you license. Each licensed user connects your CRM and telephony system to access CTI features like click-to-call, screen pop, and call controls in one interface. Pricing scales directly with your agent count, so you add licenses as your team grows. There are no separate tiers or usage add-ons in this Marketplace offer.
Top-of-mind questions for buyers
One user is one agent licensed to run the DaVinci Agent in their browser. Each licensed agent gets access to CTI features and a library of integration apps, plus the cloud-based administration portal. You count active agents who need the interface, and you license one per agent.
The per-user license covers CTI features like click-to-call, screen pop, call controls, interaction logging, and omni-channel, plus access to integration apps and the admin portal. Connecting on-premise and cloud environments requires the DaVinci Premise Gateway, which is an add-on at extra cost and not part of this per-user bundle.
Cost scales directly with the number of licensed users. You add licenses as agents join, and each new agent adds one user charge. There are no tiers or usage add-ons in this Marketplace offer, so your bill tracks your agent headcount one-for-one.
www.amctechnology.com
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