Agentic AI Bot Tuning for Amazon Connect

Most teams have blind spots into agentic AI bot experiences today. They need a tool and an expert to actually look at what their voice and digital bots are doing, and fix issues. This engagement pairs AI Contact Explorer (ACE) with USAN's team of CX experts to consolidate many sources of data, provide a wholistic view of current bot performance and to resolve issues.

USAN connects ACE to your Amazon Connect Customer agentic bots — bots you're already running, a new bot you're getting ready to launch, or both — and does the first pass of analysis for you. We then walk through what ACE finds, prioritize it with you, and do the hands-on tuning work starting with highest-severity issues.

This is the right engagement if you want expert eyes on 100% of your bot's interactions to get a wholistic view of your compliance, adherence, process errors, and overall customer satisfaction.

What's included:

• Connection & setup: USAN connects your existing or pre-launch voice and digital agentic bots to ACE, across a single Amazon Connect Customer instance or multiple instances.
• Full-conversation audit: every connected conversation is analyzed to surface hallucinations, slow responses, and reasons for handoffs.
• Prioritized issue review: USAN reviews flagged issues with your team, ranked by severity and business impact
• Hands-on tuning: USAN's team directly tunes the highest-priority issues found during the audit
• Pre-launch validation (for new bots): before a new agentic bot goes live, USAN validates it against real or simulated conversations and flags issues before customers ever see them
• Handoff & documentation: Get a summary of what was found, what was fixed, and a plan for your team to keep tuning going forward using ACE directly

Get started by scheduling a call with USAN today.