IROPs Gap Analysis for Airlines

Airlines face mounting challenges when managing Irregular Operations (IROPs), where disruption can quickly escalate into increased costs, reputational damage, and customer dissatisfaction. The Amach IROPs Gap Analysis offers a strategic framework to identify, assess, and rectify inefficiencies in your IROPs management, enabling a smoother, faster, and more automated response to disruptions. Amach’s solution is not simply an audit—it’s a pathway to transformation. By comparing your Current Operating Processes (COP) against industry-aligned Target Operating Processes (TOP), we help you understand where your operations fall short and how to evolve them effectively.

What It Delivers The IROPs Gap Analysis from Amach provides an end-to-end evaluation of the processes, workflows, and technologies used during operational disruptions. This includes:

• A detailed mapping of existing IROPs workflows.
• Stakeholder interviews and system audits.
• Comparative benchmarking against best-in-class IROPs standards.
• Actionable recommendations to bridge operational gaps.

Core Focus Area The analysis covers critical dimensions of IROPs management:

• Rebooking, Refunds & Claims: Moving from slow, manual processing to automated, AI-driven solutions.
• Technology & Integration: Replacing siloed, legacy systems with unified digital platforms.
• Customer Communication: Transitioning from reactive messaging to proactive, real-time updates.
• Cost Efficiency: Reducing operational costs through automation and streamlined processes.

Each gap identified is linked to a specific operational impact—whether it's delayed passenger recovery, data bottlenecks, poor customer experiences, or revenue loss risks.

Strategic Recommendation We provide a practical roadmap broken down by timeframe:

• Short-Term (0–3 Months)
• Medium-Term (3–6 Months)
• Long-Term (6+ Months)

Why Choose Amach? Amach’s value lies in its commitment to driving strategic transformation. We go beyond surface-level recommendations to deliver a tailored plan that helps airlines bridge technological and procedural gaps. Our approach empowers your team to automate, integrate, and future-proof IROPs processes for improved agility, customer satisfaction, and cost control.

Key Benefits:

• Faster response times during disruptions
• Reduced dependency on manual processes
• Cost savings through automation
• Enhanced customer communication and recovery
• Data-driven decision-making and operational resilience

Ideal For:

• Airline Operations Teams
• Customer Service and Recovery Units
• Innovation & Digital Transformation Leads
• Aviation IT & Infrastructure Teams
• Airlines currently using or considering Amazon Connect for customer service, seeking to align disruption workflows and communication through AWS-native tooling
• Airlines migrating or planning to migrate their IROPs automation platforms to Amazon ECS or EKS, aiming to modernise infrastructure and improve scalability
• Airlines considering an IROPs serverless architecture levergaging AWS Lambda

Let Amach help you navigate the complexities of irregular operations with clarity, confidence, and control. Whether you're seeking quick wins or a long-term transformation, our Gap Analysis offers the strategic insight and technical depth to modernise your IROPs approach.

Please contact our Sales Team for more information: sales@amach.com