BMC Helix

BMC Helix helps you discover, model, manage, and optimize your business services prior to and after migrating to AWS. BMC and AWS have partnered to create market-leading solutions providing superior management and full visibility into your AWS services in the context of your entire IT estate. BMC offers AI-driven ServiceOps solutions encompassing enterprise service management and proactive monitoring and observability, as well as application workflow orchestration, and IoT solutions that run on and take full advantage of AWS services. BMC Helix is IL-4, IL-5, and FedRAMP Moderate certified to support public sector and commercial enterprises. BMC Helix provides custom pricing, configuration, and terms. Please work closely with your account manager for private offers. BMC Helix Enterprise Service Management: A cloud-native SaaS solution designed to elevate user experiences across lines of business through intelligent automation, unified workflows, and rapid customization. BMC Helix Operations Management for AIOps: A fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. It uses data from third-party solutions, rationalizes topologies, and helps you find root cause and fix the problem quickly. BMC Helix Discovery: Market-leading IT asset discovery and dependency mapping solution for enterprises and public organizations providing the deepest, most complete view of your IT estate using visual representation of business services for greater context. It updates dynamically as changes occur, providing an accurate, real-time view to executives, operators, and application and service owners. BMC Helix Continuous Optimization: Uses intelligence and predictive analytics to manage and optimize IT resources and applications including those based on Pods, Kubernetes, microservices, containers, and multi-cloud services. BMC Helix IoT Edge: Collect, aggregate, and analyse operational technology (OT) data at the edge. It efficiently collects and funnels operational data into data management systems, combining IT and OT data so you can effectively monitor all business-critical systems to predict failures before they impact the business. BMC Helix for Customer Service Management: End-to-end service management suite that aggregates data from various customer touch points and systems of record including insights on customer status, segmentation, preferences, products and services, activities, sales history, payment history, profitability, contracts, case history, and NPS score.