Sold by: BMC Helix Australia
Deployed on AWS
BMC Helix offers a full suite of enterprise service management, observability/AIOps and application workflow orchestration solutions running on AWS to help you migrate to and maximize your investment in AWS. Helix provides custom pricing, configuration, and terms. Please work closely with your account manager for private offers
3.5
Overview
BMC Helix helps you discover, model, manage, and optimize your business services prior to and after migrating to AWS. BMC and AWS have partnered to create market-leading solutions providing superior management and full visibility into your AWS services in the context of your entire IT estate. BMC offers AI-driven ServiceOps solutions encompassing enterprise service management and proactive monitoring and observability, as well as application workflow orchestration, and IoT solutions that run on and take full advantage of AWS services. BMC Helix is IL-4, IL-5, and FedRAMP Moderate certified to support public sector and commercial enterprises. BMC Helix provides custom pricing, configuration, and terms. Please work closely with your account manager for private offers. BMC Helix Enterprise Service Management: A cloud-native SaaS solution designed to elevate user experiences across lines of business through intelligent automation, unified workflows, and rapid customization. BMC Helix Operations Management for AIOps: A fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. It uses data from third-party solutions, rationalizes topologies, and helps you find root cause and fix the problem quickly. BMC Helix Discovery: Market-leading IT asset discovery and dependency mapping solution for enterprises and public organizations providing the deepest, most complete view of your IT estate using visual representation of business services for greater context. It updates dynamically as changes occur, providing an accurate, real-time view to executives, operators, and application and service owners. BMC Helix Continuous Optimization: Uses intelligence and predictive analytics to manage and optimize IT resources and applications including those based on Pods, Kubernetes, microservices, containers, and multi-cloud services. BMC Helix IoT Edge: Collect, aggregate, and analyse operational technology (OT) data at the edge. It efficiently collects and funnels operational data into data management systems, combining IT and OT data so you can effectively monitor all business-critical systems to predict failures before they impact the business. BMC Helix for Customer Service Management: End-to-end service management suite that aggregates data from various customer touch points and systems of record including insights on customer status, segmentation, preferences, products and services, activities, sales history, payment history, profitability, contracts, case history, and NPS score.
Highlights
- Elevated employee and customer experiences across IT and non-IT lines of business
- Creation, integration and orchestration of application and data pipelines
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/month |
|---|---|
Helix AI | $10,000.00 |
Dimensions summary
BMC Helix uses a contract pricing model with a single dimension: Helix AI, billed by Units. You commit to a set number of Units over your contract term. There are no separate tiers or instance sizes to choose from. Pricing scales with the number of Units you purchase. To get a specific quote based on your requirements, you request pricing directly from the vendor.
Top-of-mind questions for buyers
The pricing table lists Helix AI billed by Units, but does not define what a single Unit measures. The seller website does not specify this either. To confirm exactly what one Unit maps to and how it is counted, request pricing details directly from the vendor.
Cost scales with the number of Units you commit to under your contract. You purchase a set quantity of Units for the contract term. Adding more usage means committing to more Units. The pricing table does not describe automatic overage or tier changes, so plan your Unit count for expected demand.
www.helixops.ai
Helpful?
Vendor refund policy
BMC Helix does not provide refund. For more information, please visit:
https://www.helixops.ai/contacts-locations/united-states.html
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Helix provides documentation and general support at our BMC DOCs site. We also offer direct support plans and support from BMC Helix Partners.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
BMC Helix offers a full suite of enterprise service management, observability/AIOps and application workflow orchestration solutions running on AWS to help you migrate to and maximize your investment in AWS. Helix provides custom pricing, configuration, and terms. Please work closely with your account manager for private offers
BMC Helix offers a full suite of enterprise service management, observability/AIOps and application workflow orchestration solutions running on AWS to help you migrate to and maximize your investment in AWS. Helix provides custom pricing, configuration, and terms. Please work closely with your account manager for private offers.
BMC Helix offers a full suite of enterprise service management, observability/AIOps and application workflow orchestration solutions running on AWS to help you migrate to and maximize your investment in AWS. Helix provides custom pricing, configuration, and terms. Please work closely with your account manager for private offers
Control-M SaaS is an application workflow orchestration platform that integrates, automates and orchestrates complex data and application workflows, leveraging AI capabilities across highly heterogeneous technology environments.
Customer reviews
reviewer2918922
Job scheduling has improved automation and accuracy but rerunning only failed jobs still needs work
Reviewed on Oct 28, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for BMC Helix is a workflow that I use in SAP for a job scheduler. In my SAP environment, I schedule jobs for performing various tasks. These jobs may be scheduled daily, monthly, or quarterly using BMC Helix. The workflow functionality is how I primarily use BMC Helix, and I find that the workflow is effective.
How has it helped my organization?
BMC Helix has positively impacted my organization mainly by minimizing manual effort through automation, and AI is also coming into the picture. The impact of BMC Helix includes three main aspects in my job: it is improving productivity, errors are reduced, and manual effort is decreased.
What is most valuable?
BMC Helix offers a good job scheduler, and I have not worked with other comparable tools. The interface is good, and I have been using it for a long time.
The reporting in BMC Helix is good compared to other tools I have known in the industry.
Regarding BMC Helix's AI capabilities, I find that governance and security are comparatively good based on my experience. I find the accuracy and reliability of the output to be good comparatively, and I have not seen many errors or much mismatch in the data.
What needs improvement?
I rated BMC Helix a seven out of ten because there is room for improvement. I have found some errors while doing the retest. BMC Helix needs improvement when I rerun any job for failure. When I rerun a job, I want to be able to rerun only the failed jobs, not all jobs.
For how long have I used the solution?
I have been using BMC Helix for six years.
What other advice do I have?
On a scale of one to ten, I would rate BMC Helix a seven.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)