Agentic AI Implementation Services for Pega by Aaseya

Enterprises are faced with the dual challenge of having to leverage AI to drive operational efficiency, and in a way that ensures transparency and predictability. Aaseya Agentic AI Implementation Services configure, integrate, test, and deploy Pega Agentic AI capabilities on AWS, from initial Blueprint design through to production go-live. With pre-built use case accelerators for Healthcare Prior Authorization, Customer Service Automation, Payment Investigations, and Inspections Management, Aaseya clients are realizing 25% - 50% faster processing times with improved accuracy and AI governance built in.

KEY BENEFITS SEEN BY CLIENTS • 40–60% reduction in manual operational effort • 30–50% faster case and service resolution • 95%+ AI decision accuracy validated before production go-live • 45% reduction in time-to-market vs traditional implementation approaches • Full audit trail, AI explainability, and human-in-the-loop governance included

ARISE DELIVERY METHODOLOGY • Phase 1 — Blueprinting (Weeks 1–2): Pega GenAI Blueprint co-authoring, 6 Agent category definition, Golden Thread stakeholder validation, high-fidelity Blueprint sign-off. • Phase 2 — Authoring Sprints (Weeks 3–10): 4 guided sprints building Intake, Triage, Research, Automation, and Communication Agents; Aaseya RevBot 360° governance every sprint; QABot AI-native rolling regression testing. • Phase 3 — Value Activation (Weeks 11–12): AI-enhanced UAT, 95%+ DeepEval accuracy validation, Golden Thread final walkthrough, CI/CD production deployment via Pega Deployment Manager, post go-live hypercare.

SERVICE COMPONENTS • Pega GenAI Blueprint co-authoring and Agentic AI use case design App-level Conversational Agent (Pega Agent Experience) • Up to 5 specialized Agent Steps: Intake, Triage, Research, Automation, Communication Knowledge Buddy and Connect GenAI configuration • Enterprise system integration (REST API, legacy systems, AWS services) • Aaseya RevBot 360° implementation governance throughout every sprint • Aaseya QABot AI-native test automation (auto-healing, Blueprint-aware) • Human-in-the-loop governance and AI explainability configuration • CI/CD pipeline setup via Pega Deployment Manager • Post go-live hypercare and admin knowledge transfer

PRE-BUILT USE CASE ACCELERATORS • Healthcare Prior Authorization: 30–50% faster turnaround using Agentic AI driven internation travel medical pre-authorization process built on Pega. Supports all channels, including customer service representatives handling customer calls, or customer request through self-service portal • Customer Service Automation: 35–50% faster resolution and improved CSAT using Pega Voice AI and Agentic AI capabilities. Deployed by Aaseya for multiple organizations including Global Financial Service Company in USA, Government Department in KSA, etc. • Payment Investigation Agent: This accelerator is built on Pega Smart investigation and provides Agentic processing support for 30–45% faster investigations and improved fraud detection • Inspection and Compliance Management Agent: Using computer vision and Agentic AI capabilities, this solution provides 25–40% higher throughput for inspectors and easy compliance with changing regulations. Aaseya has deployed inspection applications as a National Platform for KSA

PLATFORM REQUIREMENT This listing covers Aaseya implementation services only. A Pega Platform subscription is required and must be procured separately. See the Pega Workflow Automation listing or the Aaseya + Pega Multi-Product Listing.

WHY AASEYA • Specialized and Government Elite Pega Partner • AWS Advanced Tier Partner • 200+ enterprise go-lives • 4.9/5 CSAT • Pioneer of ARISE methodology • Pega Innovation Award - 2026; Government and Public Sector Excellence Award - 2025; Delivery Excellence Award - 2024 • ISO 9001 and 27001 certified