Overview
Deloittes HHS NextGen Appeal & Hearing Management solution empowers populations seeking social services to file grievances, view existing appeals, link appeals with applications or cases, and upload supporting documents for faster resolution. Additionally, it helps case workers route and process incoming requests more efficiently and effectively.
HHS NextGen Appeal & Hearing Management solution is accessible and mobile-friendly. Its containerized, microservices architecture allows the application to scale as demand changes, using AWS services such as RDS, EC2, Lambda, and S3.
About HHS NextGen: Deloitte understands that mission matters when working with government HHS programs, and it is our mission to help government leaders achieve their mission; helping to protect and improve the health, safety, and well-being of our fellow citizens. We are focused on helping you improve efficiency, effectiveness, timeliness, quality, and accountability of state government services and benefits programs. That’s why we created HHS NextGen. HHS NextGen integrates benefit programs into a unified digital experience for both workers and the people they serve.
Highlights
- With both customer-facing and worker-facing functionality, HHS NextGen Appeal & Hearing Management solution helps facilitate appeal intake through resolution.
- HHS NextGen’s modular, microservices-based architecture delivers flexibility for the future and streamlines integration with a state or agency’s legacy systems. With loose coupling of the system components, we compose your solution using only the parts that are needed today, while enabling flexibility to evolve with your mission.
- HHS NextGen is backed by Deloitte’s full-service capabilities including industry-leading cybersecurity, regulatory and policy strategy, organizational strategy, artificial intelligence, and operations management.
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