Sold by: HCL SoftwareÂ
HCL BigFix Service Management is an AI-driven, no-code, service management platform that empowers organizations to deliver exceptional service experiences, optimize costs, and boost productivity.
Overview
THIS AWS MARKETPLACE LISTING FOR HCL BIGFIX SERVICE MANAGEMENT IS FOR INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE AN OFFER TO SELL, OR SOLICITATION TO PURCHASE HCL BIGFIX SERVICE MANAGEMENT. YOU/BUYER WILL NOT HAVE ANY RIGHTS TO ACCESS AND USE HCL BIGFIX SERVICE MANAGEMENT, UNLESS HCLSOFTWARE ISSUES A PRIVATE OFFER TO YOU/BUYER VIA THE AWS MARKETPLACE AND YOU/BUYER ACCEPT SUCH PRIVATE OFFER, MAKE THE APPLICABLE PAYMENTS, AND ACCEPT THE EULA PROVIDED BY HCLSOFTWARE ALONG WITH THE PRIVATE OFFER.
PLEASE CONTACT INTELLIGENTOPERATIONSMARKETING@hcl.softwareÂ
https://www.hcl-software.com/bigfix/products/service-managementÂ
HCL BigFix Service Management redefines ITSM with Agentic AI autonomous, self healing agents that think, decide, and act. Built on perception, reasoning, and action, these AI agents handle routine and complex tasks, driving real time resolution and service excellence.
From conversational virtual agents to predictive insights and intelligent event management, the platform embeds AI across all layers of service. With over 3,600 automated runbooks, it reduces manual work, accelerates response, and ensures consistent, efficient operations.
Designed for simplicity and scale, it offers no code administration, SaaS or Onpremise deployment, and a secure, multi tenant architecture. One license covers the full ecosystem, delivering easy maintenance, built in compliance, and continuous innovation by design.
Highlights
- Accelerated Deployment: It enables quick onboarding with a user-friendly experience, reducing the time needed to start using the platform. Comprehensive Service Management: It provides a single platform for managing various business functions, including IT, HR, facilities, and legal services, without additional charges.
- Advanced Security: It ensures secure access to data and applications, offering robust security features such as SAML and MFA for enhanced protection. Cost-Effective: HCL BigFix Service Management offers significant savings, with approximately 70% lower total cost of ownership compared to leading competitors.
- Enhanced Efficiency with Embedded AI: HCL BigFix Service Management boosts efficiency with AI-driven automation, self-healing agents, and real-time decision-making to streamline service delivery and reduce costs. Easy Upgrades and Maintenance: With one-click on-demand upgrades and maintenance, the software is designed for simplicity and ease of use.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
HCL BigFix Service Management Offer | Private offers will be provided after understanding your individual requirements | $0.01 |
Vendor refund policy
None
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Please contact global support through the URL:
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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