Trade Validation Transcription Agent

The phone call trade validation process has stringent operational requirements and exchanges complex trade information through verbal communication with diverse terminologies and accents. Manual review takes time and relies on an individual’s focus. During peak trading periods, incoming calls can exceed available resources to perform validation within narrow processing timeframes.

The SS&C Trade Validation Transcription Agent combines automation, orchestration and gen AI to continuously monitor the case management system for new phone validation cases, retrieve call recordings and route them to the transcription library, where AI converts audio to text. The system deploys an LLM to interpret and extract critical trade information, including caller details, security parameters and trade economics. The agent retrieves corresponding trade data and validates it across multiple data points using client-specific rules and tolerance thresholds. The agent marks successful trade matches for processing and flags discrepancies or low-confidence extractions for manual review, providing full audio transcription context and supporting data for analysis.

SS&C's Managed Service offering for the Trade Validation Transcription Agent implements the process according to client specs, hosts the solution in a secure cloud environment, and maintains and manages the solution. All LLM access is via an AI governance component developed specifically to keep AI processing secure.

Redefine productivity and empower your teams to break new ground, deliver better results and gain a competitive advantage – all while making the experience better for everyone – using the latest cutting-edge AI, automation and orchestration. Take comfort in knowing this solution is built and tested in the SS&C Innovation lab and already utilized by SS&C GIDS, enabling them to process up to 85% of trade validation calls from transcription to validation completion, boosting quality check capacity and enabling 24/7 processing capabilities using the agent.

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