As a Cascadeo managed services client, you have the freedom to choose preset services or custom MS approaches without sacrificing IT service quality. This methodology eliminates roadblocks and lets you focus on business without sacrificing peace of mind.

Our teams work hand-in-hand with yours to enable change, adapt industry best practices, and allow growth beyond the normal scope. Highlighted below are some overview focus of the MS Team:

**Monitoring—Event Verification—Escalated Support **

Cascadeo’s managed services team provides flexibility in answering alerts, notifications, and resolution. With respect to the agreed SLA, the MS Team maintains a two-prong approach in verifying, triaging, and resolving solutions at minimum time possible. Using senior engineers guiding on duty agents, each ticket is closely monitored, assessed and provided solutions.

**Every customer is unique. **

We believe in your success; to execute on it, we enable you through discovery, creating improvement plans, and providing a roadmap for growth and sustainability.

Instead of replacing tools you already know, managed services clients get acess to cascadeo.io to stream time-series and event data into machine learning infrastructure and bleed out deviations from the norm. This approach gives clients a full-year, 24x7 NOC coverage of services from all their cloud resources.

Automated onboarding, discovery, and deployment of monitoring tools into the client environment is built into the platform. Customers come as they are, bring the tools they already know and love, and the cascadeo.io platform fills in the gaps. Integrated with: AWS and other cloud providers, Zenoss, Kubernetes, Slack, Zendesk, and more.

**Well-Architected Account Review **

Align your current cloud-based architecture with global best practices to elevate the impact of your cloud deployments and enhance operations built for your business priorities. Reviews focuson Operational Excellence, Security, Reliability, Performance Efficiency, and Cost Optimization.