Sold by: Decagon AI
Deployed on AWS
Decagon is the conversational AI platform to build, optimize, and scale AI agents that deliver concierge-level customer experiences across voice, chat, email, and SMS. Leading enterprises like Hertz, Samsara and Chime use Decagon to resolve customer issues end to end - without hold queues, escalations, or copy-paste responses.
Overview
Every customer deserves a concierge. Decagon makes that possible at scale.
Decagon is the leading conversational AI platform purpose-built for customer experience. AI agents handle real customer issues across voice, chat, email, and SMS - resolving them fully, without deflection or escalation. One agent intelligence layer powers every channel.
Most AI platforms are black boxes. Changing agent behavior means filing a ticket, waiting on an engineer, and hoping the output matches what you needed. Decagon's Agent Operating Procedures (AOPs) let business teams read, understand, and update agent logic in plain language - no SDK, no vendor dependency, no sprint cycle. That transparency compounds into meaningfully lower cost of ownership over time.
Decagon offers a fully white-glove deployment model for teams that want it. The difference is that the build lives in the product, not locked inside proprietary tooling only Decagon can touch. You own it.
Decagon's testing suite spans the full agent lifecycle: simulate conversations before launch, run live A/B tests with Experiments, and monitor 100% of conversations in real time with Watchtower. Duet Autopilot closes the loop - analyzing production signals and proposing validated updates with human approval gates.
Enterprises in retail, financial services, travel, and technology go live in weeks. ClassPass reduced AI support costs by 95%. Hunter Douglas generated $1M in AI-driven revenue. Avis Budget Group, Chime, and Oura Health run on Decagon today.
Highlights
- Omnichannel AI agents, one platform. Deploy across voice, chat, email, and SMS from a single agent intelligence layer. Decagon agents maintain cross-channel memory and handle outbound as well as inbound - with ultra-low latency voice built in.
- Built to iterate, not just deploy. AOPs let business teams update agent logic in natural language without engineering support. Experiments run live A/B tests on real traffic. Watchtower monitors every conversation. Duet Autopilot self-improves agents over time with integrated validation and approval gates.
- Enterprise-grade from day one. Configurable PII redaction across chat and voice. Layered guardrails running before, during, and after every conversation. Git-backed versioning with isolated staging environments. Deployed by leading enterprises in six to seven weeks.
Details
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Delivery method
Deployed on AWS
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Pricing
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Dimension | Description | Cost/12 months |
|---|---|---|
Platform Access | Decagon platform access. Pricing determined by private offer. | $1,000,000.00 |
Dimensions summary
This listing has one pricing dimension: Platform Access, measured in Units. Your price is set through a private offer rather than a published rate. This means you negotiate terms directly with the vendor, and pricing is customized to your deal. There are no separate tiers, instance sizes, or usage add-ons to choose from on the Marketplace. You buy access to the platform under a contract, and the private offer defines your unit quantity, commitment term, and total cost.
Top-of-mind questions for buyers
The Marketplace lists Platform Access measured in Units, with the exact meaning set through your private offer. The offer defines what each unit maps to and how many you receive. Since the platform bills by AI agents handling chat, voice, and email interactions, confirm the unit definition directly with the vendor.
Platform Access covers the conversational AI platform. You can build agents with Agent Operating Procedures in natural language, test and version workflows, and monitor performance. It supports chat, voice, and email in one layer. Pre-built integrations connect to CRMs, help desks, call centers, and knowledge bases with no custom code.
Pricing is set through a private offer, not a published rate. You negotiate directly with the vendor. The offer defines your unit quantity, commitment term, and total cost. There are no separate tiers or usage add-ons to select on the Marketplace. Contact the vendor to size units to your expected support volume.
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Support available via email for sales at sales@decagon.ai and customer support at support@decagon.ai .
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