Sold by: Elyxia Global Limited
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AWS Free Tier
Elyxia Support Cloud gives your business a fully branded, AI-powered support team in under 15 minutes - no infrastructure experience required. Each customer gets a dedicated, isolated helpdesk instance with AI agents pre-trained on your own knowledge base, handling web chat and email tickets automatically from day one. Fixed monthly pricing from $199. No per-agent fees. No shared data. No third-party branding.
Overview
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ESC - Your AI Support Team
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ESC Helpdesk Preview
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AI Web Chat Realtime Preview
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Instant AI Knowledge
Most businesses know they need better customer support - but the path to getting there is painful. Enterprise helpdesk platforms charge per agent, bolt AI on as a costly add-on, and run your customer data through shared infrastructure you don't control. Setting one up properly can take weeks.
Elyxia Support Cloud takes a different approach. Subscribe, configure, and your AI-powered helpdesk is live in under 15 minutes - fully branded under your domain, with AI agents trained on your own knowledge base, ready to handle real customer queries from the moment you go live.
--- WHAT YOU GET ---
Your Own Dedicated Instance
Every ESC customer gets their own isolated helpdesk server - not a shared multi-tenant environment. Your data stays yours. Your configuration is yours. Your performance is not affected by other customers. This matters especially for regulated industries, APAC data residency requirements, or anyone who simply doesn't want their customer conversations mixed with strangers'.
AI Agents Included - At Every Tier
AI is not an add-on here. Every plan comes with AI agents that handle incoming web chat and support tickets automatically, pulling answers from your knowledge base and escalating to your team when needed. Leading platforms (Z-brand, F-brand, I-brand) charge $50+ per agent per month for AI on top of their base price. ESC includes it from $199/month - flat, for your whole team.
Everything Included - At Every Tier
Every plan includes, at no extra charge:
- Free SSL - auto-provisioned and auto-renewed on your domain
- Web chat widget - paste one HTML snippet into any website, instantly connecting visitors to your AI support team
- Customer support portal - a branded self-service portal for your clients to submit and track tickets (activated when you add your domain)
- Agent workspace - a full admin site for your human team to review, respond, and collaborate on escalated tickets
- Full chat history - every conversation recorded and searchable for audit, compliance, or AI improvement
True White-Label - Your Brand, End to End
Your customers and agents see only your brand. Your domain. Your logo. Your colors. Your AI agent names. We run a full brand sweep on every instance before you ever log in - third-party names and infrastructure menus removed. What remains is a clean workspace that looks and feels like your own product.
Live in Minutes - Not Weeks
A fresh ESC helpdesk spins up in approximately 7-10 minutes. Add branding, connect your knowledge base, invite your team - live before the end of your first working hour. No server setup. No technical skills required.
Upgrade Without Disruption
Same-tier upgrades take effect instantly. Larger-tier upgrades happen via secure snapshot-restore - your data carries over, your IP and URL stay the same, and your AI agent roster auto-expands automatically.
--- WHO IT'S FOR ---
- Growing SMBs - Professional AI support at a fraction of enterprise cost. One flat monthly fee, no per-seat pricing.
- Digital Agencies - Deploy a branded helpdesk per client in under 10 minutes. Strong margins on managed AI support.
- SaaS Companies - Let AI handle 60-70% of tickets. Scale support without growing headcount.
- APAC, US & EU - Singapore (ap-southeast-1), US East (us-east-1), EU West (eu-west-1). More regions in progress.
--- SCALE AS YOUR GROW ---
- Starter - $199/month: 2 AI agents, 1 domain, 2,000 AI responses/month, knowledge storage 100MB.
- Growth - $399/month: 8 AI agents, 2 domains, 10,000 AI responses/month, knowledge storage 500MB.
- Pro - $799/month: 16 AI agents, 3 domains, 40,000 AI responses/month, knowledge storage 2GB, priority support included.
- Enterprise - Custom pricing via private offer. Contact: support@elyxia.uk
All tiers include free SSL, web chat widget, customer support portal, agent workspace, and full conversation history.
--- FREE 15-DAY TRIAL ---
Try Elyxia Support Cloud free for 15 days - no commitment, no credit card lock-in. Spin up your fully branded AI helpdesk, train it on your knowledge base, and put it through its paces before you decide.
--- KNOWLEDGE BASE - JUST UPLOAD, AI DOES THE REST ---
Turning your documents into a smart, answer-ready knowledge base takes one step: upload. ESC accepts PDF, DOC, DOCX, TXT, CSV, XLS, XLSX and PPTX - drop them in the portal and they are automatically processed, indexed, and made available to your AI agents. No formatting. No tagging. No technical setup.
--- SECURITY & COMPLIANCE ---
Each instance is fully isolated. Customer data is never co-mingled. Nightly backups with 30-day retention. All data in transit encrypted. SSL auto-provisioned per domain. Full conversation history retained for audit and continuous AI improvement. More details at https://esc.elyxia.uk/data-security
Highlights
- AI support team live in under 15 minutes - Each customer gets a dedicated, isolated helpdesk with AI agents pre-trained on their own knowledge base, handling web chat and email tickets automatically from day one. No infrastructure experience needed. No per-agent fees. Fixed monthly pricing from $199/month for your whole team.
- True white-label, dedicated instance - your brand, your domain, your data. Unlike shared multi-tenant platforms, every ESC helpdesk runs on its own isolated server. Your customers and agents see only your branding. Third-party names and infrastructure menus are swept out before you ever log in. Ideal for regulated industries and APAC data residency requirements.
- AI included at every tier - not a premium add-on. Leading helpdesk platforms charge $50+ per agent per month for AI features. ESC includes AI agents, automatic ticket handling, and knowledge base-powered responses in every plan. Upgrade instantly within your tier or scale to a larger plan - your data, IP, and domain never change.
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Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Starter ($199/mo) | Your own private, fully isolated AI helpdesk - never a shared multi-tenant box. Your customer conversations stay yours: no co-mingled data, no data leakage, no other tenants on your server. Includes 2 AI agents, 1 domain, and 2,000 AI responses/month, with web chat, email-to-ticket automation, and a knowledge base your agents answer from. Free SSL and complete white-label branding (your domain, logo, colours, agent names) come standard. Live in under an hour - no infrastructure skills needed. AI is included, not a paid add-on. | $199.00 |
Growth ($399/mo) | Scale support across multiple brands on a dedicated, fully isolated instance that is yours alone - your data never shares a server, never co-mingles, and never leaks to other tenants. Includes 8 AI agents, 2 domains, and 10,000 AI responses/month, plus WhatsApp, so customers reach you on the channels they already use. Web chat, email ticketing, and a self-learning knowledge base are built in, with free SSL and end-to-end white-label branding across every touchpoint. AI handles routine queries automatically and escalates to your team when it matters - no per-agent fees, ever. | $399.00 |
Pro ($799/mo) | Enterprise-grade support without enterprise complexity, on a private, isolated instance built for high volume - your data stays fully segregated, with zero co-mingling and zero leakage to any other tenant. Includes 16 AI agents, 3 domains, and 40,000 AI responses/month, plus priority support with faster response targets. Web chat, email ticketing, and a knowledge-base-trained AI come standard, alongside free SSL and complete white-label branding under your own domain. AI deflects the bulk of routine tickets automatically so your team focuses on what counts - all for one flat monthly price, no per-seat charges. | $799.00 |
Additional Starter Instance ($199/mo) | Your own private, fully isolated AI helpdesk - never a shared multi-tenant box. Your customer conversations stay yours: no co-mingled data, no data leakage, no other tenants on your server. Includes 2 AI agents, 1 domain, and 2,000 AI responses/month, with web chat, email-to-ticket automation, and a knowledge base your agents answer from. Free SSL and complete white-label branding (your domain, logo, colours, agent names) come standard. Live in under an hour - no infrastructure skills needed. AI is included, not a paid add-on. | $199.00 |
Additional Growth Instance ($399/mo) | Scale support across multiple brands on a dedicated, fully isolated instance that is yours alone - your data never shares a server, never co-mingles, and never leaks to other tenants. Includes 8 AI agents, 2 domains, and 10,000 AI responses/month, plus WhatsApp, so customers reach you on the channels they already use. Web chat, email ticketing, and a self-learning knowledge base are built in, with free SSL and end-to-end white-label branding across every touchpoint. AI handles routine queries automatically and escalates to your team when it matters - no per-agent fees, ever. | $399.00 |
Additional Pro Instance ($799/mo) | Enterprise-grade support without enterprise complexity, on a private, isolated instance built for high volume - your data stays fully segregated, with zero co-mingling and zero leakage to any other tenant. Includes 16 AI agents, 3 domains, and 40,000 AI responses/month, plus priority support with faster response targets. Web chat, email ticketing, and a knowledge-base-trained AI come standard, alongside free SSL and complete white-label branding under your own domain. AI deflects the bulk of routine tickets automatically so your team focuses on what counts - all for one flat monthly price, no per-seat charges. | $799.00 |
Dimensions summary
You choose from three plan tiers billed monthly: Starter, Growth, and Pro. Each tier gives you a private, isolated helpdesk instance and scales by included AI agents, domains, and monthly AI responses. Growth and Pro raise these allowances, with Growth adding WhatsApp and Pro adding priority support. You pay one flat monthly price per instance with no per-agent charges. If you need multiple instances, matching Additional Starter, Growth, and Pro options let you add separate isolated instances, each priced the same as its base tier.
Top-of-mind questions for buyers
An AI response is one automated reply your AI agents generate from your knowledge base to a web chat message or email ticket. Starter includes 2,000 per month, Growth includes 10,000, and Pro includes 40,000. These allowances tie to the active billing cycle and do not roll over.
Each plan's allowances are fixed for the billing period and do not roll over if unused. To raise your AI response, agent, or domain limits, you move up a tier, such as Starter to Growth. Upgrades change your allowances going forward.
Each instance is a separate isolated helpdesk billed at its own flat monthly price. Adding an Additional Starter, Growth, or Pro instance stacks another charge alongside your base plan. Each instance carries its own agents, domains, and AI response allowance; allowances do not pool across instances.
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Support
Vendor support
Elyxia Support Cloud customers receive support via email and a dedicated support portal. Response times vary by plan:
--- OUR SUPPORT EFFORT ---
- Starter ($199/month): Email support - response within 2 business days.
- Growth ($399/month): Email support - response within 1 business day.
- Pro ($799/month): Priority email support - response within 4 business hours.
- Enterprise (Custom): Dedicated support channel - response within 1 business hour.
--- OUR SUPPORT CHANNELS ---
- Support Email: support@elyxia.uk
- Support Portal: https://assist.elyxia.uk/
- Documentation and self-service resources are available at: https://assist.elyxia.uk/docs/elyxia-support-cloud-esc/
For AWS Marketplace billing inquiries, subscription changes, and cancellations, please manage your subscription directly through your AWS account. For product-level support, provisioning issues, or configuration assistance, contact us at support@elyxia.uk with your AWS customer ID and instance details.
Refund Policy: Refund requests submitted within 48 hours of initial subscription or within 48 hours of an upgrade will be considered on a case-by-case basis. Contact support@elyxia.uk with your AWS customer ID to initiate a refund request.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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