Sold by: Capita
Carries out detailed eligibility checks for programmes and services, applying consistent criteria and evidence verification so only qualifying individuals are approved, improving fairness and compliance.
Overview
Capita’s Health Assessments service delivers expert‑led medical assessments that ensure citizens’ health conditions are evaluated fairly, accurately and consistently to support benefit and service decisions. Assessments are conducted by qualified healthcare professionals and combine a thorough review of medical evidence with compassionate, clear engagement, building trust and confidence for both citizens and commissioning bodies.
The service offers flexible assessment channels, including face‑to‑face, telephone and video appointments, ensuring accessibility, continuity and resilience at scale. Robust training, quality assurance and audit processes underpin consistently high clinical standards, while secure case management systems ensure full compliance with GDPR and government security requirements. Proven at national scale, the service delivers high claimant satisfaction, accurate outcomes and uninterrupted delivery even during periods of significant operational disruption.
Highlights
- Qualified, expert‑led medical assessments - Assessments are carried out by registered healthcare professionals, supported by extensive training and ongoing quality assurance to ensure fair, accurate and trusted outcomes.
- Flexible, accessible assessment channels - Offers face‑to‑face, telephone and video assessments, with accessible communications and adaptable delivery models to meet diverse claimant needs and maintain service continuity.
- Proven delivery at national scale with high satisfaction - Delivers hundreds of thousands of assessments each year with consistently high claimant satisfaction, strong audit performance and the ability to scale rapidly during periods of disruption.
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Contact us for more information: marketplace-sales@capita.com
Software associated with this service
By Kore.ai
Kore.ai AI for Service equips your customer service organization with agentic AI that automates interactions and assists human agents in real time. AI agents do the heavy lifting, resolving repetitive issues, pulling data from systems, and guiding conversations, so your team can focus on more complex needs. The platform supports omnichannel experiences, integrates easily, and delivers measurable gains in efficiency, speed, and satisfaction.