Sold by: Maaz Technologies
Maaz Technologies implements WhatsApp voice calling, inbound/outbound chat, and AI bot automation into Amazon Connect and Cisco Contact Center, production ready, deployed by certified engineers.
We connect your contact center to WhatsApp Business Cloud API so agents handle WhatsApp calls and messages from their existing Amazon Connect or Cisco Finesse desktop. Services include IVR design, AI chatbot setup, outbound campaigns, real time analytics, and 30 day post launch hypercare support. Suitable for banking, retail, healthcare, telecom, and enterprise environments requiring omnichannel customer engagement at scale on AWS.
Overview
Maaz Technologies delivers end to end WhatsApp calling and messaging integration for enterprise contact centers running on Amazon Connect and Cisco Contact Center (UCCE, UCCX, Webex CC).
WHAT WE DELIVER
WhatsApp Voice Calling via Amazon Connect & Cisco contact center Enable customers to initiate and receive voice calls through WhatsApp, routed through Amazon Connect with full IVR, call recording, Skill based routing, and supervisor monitoring.
WhatsApp Chat for Amazon Connect & Cisco Finesse
Agents handle WhatsApp inbound and outbound messages directly inside Amazon Connect or Cisco Finesse. Full conversation history and transfer.
AI Chatbot Integration
Deploy intelligent AI bot with Whatsapp. Automate FAQs, appointment booking, order status checks, and account queries. Seamlessly escalate to live agents when needed with full context passed.
Outbound WhatsApp Campaigns
Launch proactive WhatsApp messaging campaigns using Amazon Connect Outbound Campaigns personalized, scheduled, and compliance controlled.
Cisco Contact Center Support
For enterprises running Cisco UCCE, UCCX, or Webex Contact Center, we implement WhatsApp channel integration within your existing Cisco infrastructure, with optional routing for AI and automation capabilities.
USE CASES
- Banking & Finance: Secure WhatsApp support with full CloudTrail audit logging and data controls
- Retail & E-Commerce: Order updates, returns, and outbound promotions over WhatsApp at scale
- Healthcare: Patient appointment reminders and support over WhatsApp
- Telecommunications: Multi-channel contact center with WhatsApp as primary digital engagement channel
- Enterprise IT: Cisco or AWS environments requiring WhatsApp channel without replacing existing infrastructure
SERVICE INCLUDES
- Discovery and requirements workshop
- Architecture design and AWS environment setup
- WhatsApp Business Cloud API provisioning and verification
- Amazon Connect or Cisco contact flow configuration
- AI chat bot design, training, and testing
- Agent training and supervisor dashboard setup
- UAT support and go live hypercare support (30 days)
- Full technical documentation and runbooks
WHY MAAZ TECHNOLOGIES
We are specialists in Amazon Connect and Cisco Contact Center platforms with hands on experience deploying WhatsApp integrations for enterprise customers across global markets.
Highlights
- Enable WhatsApp voice calling, inbound chat, and outbound campaigns inside Amazon Connect agents work from their existing Connect workspace with no additional software. Full IVR, call recording, AI Chat bot automation, and real time analytics included.
- Cisco Contact Center support included for enterprises running Cisco UCCE, UCCX, or Webex CC, we implement WhatsApp channels within your existing Cisco Finesse environment with optional routing for AI and automation.
- End to end implementation by certified engineers: WhatsApp Business API setup, contact flow design, AI chatbot build, agent training, and 30 day hypercare support. Serving banking, retail, healthcare, and telecom enterprises.
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For pre-sales questions, custom requirements, or to schedule a consultation, visit our website or contact us directly:
Website: https://maaztechnologies.com/ Contact us: maaztechnologies.com/contact-us/ Email: sales@maaztechnologies.com
