Overview
Our Spira, Rapise and KronoDesk platforms are robust and easy to use out of the box. They help you ensure quality in your software development lifecycles. However our product accelerators help you get up to speed and deliver value from our products even faster. We often find that customers use only a subset of the features in our products, and that adoption can be slow due to the inherent change management in using a new platform.
Therefore, each accelerator is a predefined package of professional services that is designed to accomplish a specific objective, with measurable outcomes and goals. Unlike traditional professional services, provided on an open-ended hourly basis, each accelerator includes a predefined set of business objectives, process consulting, training activities, and tangible deliverables offered at a fixed price to customers.
These accelerators do not replace our legendary customer support or other existing services but instead provide a way for organizations and teams to take advantage of the expertise of our partner network. We have found that customers who make use of an accelerator package improve their product quality, time-to-market, and reduce overall software delivery risk.
Highlights
- Inflectra’s accelerators take unnecessary anxiety out of professional services engagements. They include a predefined set of business objectives, process consulting and training activities, and tangible deliverables offered at a fixed price to customers.
- These Accelerators will be primarily delivered by Inflectra’s global solution partner network. After purchase, you will be contacted by an Inflectra-appointed solutions partner to begin implementation of the Accelerator services.
- Partner selections are based on your geographical location, language preference, services included in the specific accelerator, and the level of the partner in our partner program (platinum, gold, or silver). We believe this approach will ensure that selected partners are certified in Inflectra products and have the necessary skills, abilities, and expertise to assist you.
Details
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Support
Vendor support
1-year support (phone, 24-hour email) with purchase. We will return your email or support ticket in one business day. Contact support at https://www.inflectra.com/Support/
With every Inflectra product purchase, you receive: One year of FREE support through our knowledge base, helpful helpdesk, and phone lines. Expert assistance from our team of technical specialists dedicated to resolving your issues quickly. Extensive resources including a comprehensive knowledge base and active community forums. Support Hours: Monday - Friday, with extended global coverage supporting teams in different time zones.
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