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    Theheartbeat by IOanyT Innovations

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    The Heartbeat by IOanyT Innovations is a cutting-edge AI/ML-powered Call Analytics solution designed to produce exceptionally precise call transcripts and extract valuable conversation insights. Its primary objective is to enhance customer experience and boost agent productivity, providing businesses with actionable information for making informed decisions.
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    Theheartbeat by IOanyT Innovations

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    Overview

    The Heartbeat solution by IOanyT Innovations leverages a blend of machine learning (ML) based services, designed for seamless installation and rapid implementation. It offers a flexible customization option, allowing customers to tailor it according to their specific call analytics requirements. Language AI services play a crucial role in empowering the Heartbeat solution, employing Transcribe, an automatic speech recognition (ASR) engine, and Convert, a natural language understanding engine. These powerful tools generate accurate call transcripts and extract valuable insights, enabling businesses to make informed decisions.

    Highlights

    • Heartbeat provides valuable insights such as customer and agent sentiment, call drivers, non-talk time, interruptions, sentiment, emotion, repeat callers, and conversation characteristics.
    • The call categorization feature automatically tags conversations based on specific phrases, making it easier to organize and analyze calls.
    • The API helps detect and redact sensitive information such as names, addresses, and credit card details from both audio and text.

    Details

    Features and programs

    Financing for AWS Marketplace purchases

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    Financing for AWS Marketplace purchases

    Pricing

    Free trial

    Try this product free according to the free trial terms set by the vendor.

    Theheartbeat by IOanyT Innovations

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    1-month contract (7)

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    Dimension
    Description
    Cost/month
    20,000
    Monthly Minutes
    $1,000.00
    50,000
    Monthly Minutes
    $2,000.00
    100,000
    Monthly Minutes
    $3,700.00
    300,000
    Monthly Minutes
    $10,500.00
    500,000
    Monthly Minutes
    $16,000.00
    750,000
    Monthly Minutes
    $22,500.00
    3000
    Monthly Minutes
    $200.00

    Additional usage costs (1)

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    The following dimensions are not included in the contract terms, which will be charged based on your usage.

    Dimension
    Cost/unit
    Post consumption of purchased minutes, additional usage charges
    $0.05

    Vendor refund policy

    We do not currently support refunds, but you can cancel your plan anytime.

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

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