Sold by: IOanyT Innovations, Inc.
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The Heartbeat by IOanyT Innovations is a cutting-edge AI/ML-powered Call Analytics solution designed to produce exceptionally precise call transcripts and extract valuable conversation insights. Its primary objective is to enhance customer experience and boost agent productivity, providing businesses with actionable information for making informed decisions.
Overview
The Heartbeat solution by IOanyT Innovations leverages a blend of machine learning (ML) based services, designed for seamless installation and rapid implementation. It offers a flexible customization option, allowing customers to tailor it according to their specific call analytics requirements. Language AI services play a crucial role in empowering the Heartbeat solution, employing Transcribe, an automatic speech recognition (ASR) engine, and Convert, a natural language understanding engine. These powerful tools generate accurate call transcripts and extract valuable insights, enabling businesses to make informed decisions.
Highlights
- Heartbeat provides valuable insights such as customer and agent sentiment, call drivers, non-talk time, interruptions, sentiment, emotion, repeat callers, and conversation characteristics.
- The call categorization feature automatically tags conversations based on specific phrases, making it easier to organize and analyze calls.
- The API helps detect and redact sensitive information such as names, addresses, and credit card details from both audio and text.
Details
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Pricing
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Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
20,000 | Monthly Minutes | $1,000.00 |
50,000 | Monthly Minutes | $2,000.00 |
100,000 | Monthly Minutes | $3,700.00 |
300,000 | Monthly Minutes | $10,500.00 |
500,000 | Monthly Minutes | $16,000.00 |
750,000 | Monthly Minutes | $22,500.00 |
3000 | Monthly Minutes | $200.00 |
Dimension | Cost/unit |
|---|---|
Post consumption of purchased minutes, additional usage charges | $0.05 |
Dimensions summary
This contract is priced on the volume of call minutes you audit each month. You choose a monthly minute allowance: 3,000, 20,000, 50,000, 100,000, 300,000, 500,000, or 750,000 minutes. Each tier reflects a set number of minutes included per month. If your usage goes past your purchased allowance, an additional per-unit charge applies for the overage. Pick the tier that matches your expected call volume, and pay extra only when you exceed it. The tiers scale together as one usage-based structure.
Top-of-mind questions for buyers
A minute is one minute of recorded agent call audio that you send for auditing. Every call is audited fully, so all minutes across all calls count toward your monthly allowance. Transcription and analysis cover Hindi, English, and Hinglish, with no separate charge per language.
Once you consume your purchased minutes, an additional per-unit overage charge applies to the extra minutes. You are not blocked from auditing more calls. The overage rate is billed separately on top of your chosen monthly minute tier.
Each tier provides a set number of minutes per month, so the allowance is measured monthly. The pricing table does not state whether unused minutes carry over to the next month. Contact the vendor to confirm rollover treatment for your account.
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