Overview
The Heartbeat solution by IOanyT Innovations leverages a blend of machine learning (ML) based services, designed for seamless installation and rapid implementation. It offers a flexible customization option, allowing customers to tailor it according to their specific call analytics requirements. Language AI services play a crucial role in empowering the Heartbeat solution, employing Transcribe, an automatic speech recognition (ASR) engine, and Convert, a natural language understanding engine. These powerful tools generate accurate call transcripts and extract valuable insights, enabling businesses to make informed decisions.
Highlights
- Heartbeat provides valuable insights such as customer and agent sentiment, call drivers, non-talk time, interruptions, sentiment, emotion, repeat callers, and conversation characteristics.
- The call categorization feature automatically tags conversations based on specific phrases, making it easier to organize and analyze calls.
- The API helps detect and redact sensitive information such as names, addresses, and credit card details from both audio and text.
Details
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Pricing
Free trial
Dimension | Description | Cost/month |
---|---|---|
20,000 | Monthly Minutes | $1,000.00 |
50,000 | Monthly Minutes | $2,000.00 |
100,000 | Monthly Minutes | $3,700.00 |
300,000 | Monthly Minutes | $10,500.00 |
500,000 | Monthly Minutes | $16,000.00 |
750,000 | Monthly Minutes | $22,500.00 |
3000 | Monthly Minutes | $200.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
---|---|
Post consumption of purchased minutes, additional usage charges | $0.05 |
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We do not currently support refunds, but you can cancel your plan anytime.
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