Overview
The Heartbeat solution by IOanyT Innovations leverages a blend of machine learning (ML) based services, designed for seamless installation and rapid implementation. It offers a flexible customization option, allowing customers to tailor it according to their specific call analytics requirements. Language AI services play a crucial role in empowering the Heartbeat solution, employing Transcribe, an automatic speech recognition (ASR) engine, and Convert, a natural language understanding engine. These powerful tools generate accurate call transcripts and extract valuable insights, enabling businesses to make informed decisions.
Highlights
- Heartbeat provides valuable insights such as customer and agent sentiment, call drivers, non-talk time, interruptions, sentiment, emotion, repeat callers, and conversation characteristics.
- The call categorization feature automatically tags conversations based on specific phrases, making it easier to organize and analyze calls.
- The API helps detect and redact sensitive information such as names, addresses, and credit card details from both audio and text.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Free trial
Dimension | Description | Cost/month |
|---|---|---|
20,000 | Monthly Minutes | $1,000.00 |
50,000 | Monthly Minutes | $2,000.00 |
100,000 | Monthly Minutes | $3,700.00 |
300,000 | Monthly Minutes | $10,500.00 |
500,000 | Monthly Minutes | $16,000.00 |
750,000 | Monthly Minutes | $22,500.00 |
3000 | Monthly Minutes | $200.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Post consumption of purchased minutes, additional usage charges | $0.05 |
Vendor refund policy
We do not currently support refunds, but you can cancel your plan anytime.
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