Sold by: Gentrack Ltd
For >35 years Gentrack has been partnering with the world leading utility providers, with >60 energy and water companies. Gentrack, Salesforce and AWS, are leading transformations with g2.0, an end product-to-profit solution, using low code/no code.
Overview
A specialist technology business listed on the NZX and ASX markets. We work with the leaders of the most dynamic utility markets around the world. Our clients trust our high-performance solutions to drive customer success and continued growth.
Transformation is hard. In an industry where 70% projects fail, we have 100% transformation success and over 200 successful implementations. With our global customer base and industry experience, our customers gain from pre-packaged best practice libraries.
Transformation with Gentrack reduces risk, delivers operational excellence, the lowest cost to serve and continuous innovation. Our agile solutions allow our customers to meet and exceed sustainability targets, changing the way energy and water are consumed.
Highlights
- Gentrack has embedded Salesforce into g2.0 and developed over 100 ready-to-use, end to end customer journeys across Salesforce and Gentrack components. All components in Salesforce Customer 360 are preconnected and embedded into the g2.0 platform.
- Gentrack has redesigned its own user interface and user experience for utilities' back-office agents, leveraging Salesforce open environment with Gentrack components. This enables a 360-degree account view for the retailer and any op model.
- The solution can be implemented on-premises or as a private cloud hosted solution on Amazon Web Services' infrastructure as a service (IaaS), with setup and configuration, database administration, and support offered as managed services.
Details
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Enterprise | Price per number of meter points in the system (contact us for more information) | $25.00 |
Dimensions summary
This listing uses a single usage-based dimension called Enterprise. You pay based on the number of meter points in the system. As you add more meter points, your usage scales with that count. There are no separate tiers or instance sizes to choose between. Pricing is not published, so you contact the vendor for a quote tailored to your meter point volume. The platform runs natively on AWS and supports billing, metering, and customer engagement for energy and water utilities.
Top-of-mind questions for buyers
A meter point is a metered supply location in your system, such as an electricity or gas connection tracked for billing. Each connection is counted individually. The platform supports dual fuel and multi-product contracts, so a single customer with multiple supply points contributes multiple meter points to the total.
Cost scales with the total number of meter points in the system. Adding new connections, new fuels, or new customers raises the meter point count and your usage-based charge. There are no fixed tiers or instance sizes. Contact the vendor for a quote reflecting your specific meter point volume.
The listed dimension prices the g2.0 platform running natively on AWS. Business process operations like meter data handling, billing operations, application management, and hosting are offered through the vendor's separate managed services. Confirm with the vendor which operational services are included in your quote versus billed separately.
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Vendor refund policy
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Please submit your query through https://gentrack.com/contact-us/ . This will direct your query to the correct team depending on the subject matter.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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