Sold by: Hopstack WMS
Cloud-native WMS for 3PLs and brands. Manage inbound, inventory, pick/pack/ship, billing, and 50+ integrations from one AWS-hosted platform.
Overview
Hopstack Warehouse Management and Fulfillment Platform
Hopstack is a cloud-native Warehouse Management and Fulfillment Platform built for third-party logistics providers (3PLs) and omnichannel brands. Fully hosted on AWS, it covers the complete fulfillment lifecycle - inbound receiving, inventory management, order picking, packing, and shipping - from a single unified platform.
Who Hopstack Serves
- 3PLs managing multi-client operations with automated billing, custom rate cards, and client portals
- Mid-market brands needing real-time inventory visibility and compliance-grade tracking for regulated verticals including pharmaceuticals, medical devices, and electronics
Key Capabilities
- End-to-End Fulfillment: Manage inbound, putaway, picking, packing, and shipping workflows with AI-powered order routing that optimizes pick paths and carrier selection
- Multi-Client Billing: Automated activity-based billing with custom rate cards, storage calculations, and client-facing portals for full transparency
- Lot, Serial, and LPN Tracking: Industry-rare FEFO enforcement built for pharma, medical devices, and electronics where traceability and compliance are non-negotiable
- 50+ Live Integrations: Connect Amazon FBA, Amazon VDF, Walmart DSV, Shopify, leading ERPs, and major carriers out of the box
- Real-Time Inventory Visibility: Cycle counts, location management, and multi-warehouse views with configurable alerts
AWS-Native Architecture
Hopstack runs on Amazon ECS, SQS, KMS, Amplify, and EventBridge - fully managed and multi-tenant, requiring zero cloud expertise from customers. Data is encrypted using AWS KMS, and the platform leverages AWS infrastructure for high availability.
Pricing Model
Hopstack offers subscription-based pricing scaled by warehouse count and order volume. Contact our team through AWS Marketplace to receive a tailored quote based on your operational requirements.
Get Started
Deployments complete in four to eight weeks with a dedicated implementation team guiding you through warehouse configuration, user setup, integration connections, training, and supervised go-live. The platform is backed by a published uptime SLA of greater than 99.2%.
Ready to see Hopstack in action? Request a personalized demo to explore how the platform handles your specific workflows - from inbound receiving through multi-client billing and carrier dispatch.
Why Buyers Choose Hopstack
- Single platform replacing fragmented WMS, OMS, and billing tools
- Purpose-built for 3PL complexity including multi-client, multi-warehouse operations
- Compliance-grade traceability for regulated industries
- Rapid deployment with no infrastructure management required
- Continuous platform updates delivered automatically with zero downtime
Highlights
- End-to-end omnichannel fulfillment, Amazon VDF, Walmart DSV, Shopify, 50+ integrations, and purpose-built 3PL billing with client portals, all from one AWS-hosted platform.
- Industry-rare lot, serial, LPN tracking with FEFO enforcement built for pharma, medical devices, and electronics where traceability and compliance are non-negotiable.
- Go live in 4 to 8 weeks with zero cloud setup, AI-powered order routing, and a dedicated implementation team backed by a >99.2% uptime SLA.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Platform Subscription | Base platform subscription per warehouse location. Includes core WMS and fulfillment features like inbound receiving, inventory management, order fulfillment (pick, pack, ship), reporting, and analytics. Covers standard integrations with marketplaces, ecommerce platforms, carriers, and shipping aggregators. Includes Silver support tier (12x5, email and ticketing). | $12,000.00 |
Feature Tier | Determines the set of platform modules and capabilities available to the customer. Higher tiers unlock advanced features including AI-powered putaway recommendations, multi-warehouse order routing optimization, LLM-based analytics, advanced picking strategies, batch and cluster picking with put-wall sortation, and custom integration support. | $3,600.00 |
Order Volume Band | Scales with monthly order throughput. Pricing tier is determined by the customer's average monthly order volume, structured to accommodate operations ranging from 500 to 500,000+ orders per month. Customers are assigned a volume band at contract start and can upgrade as their throughput grows. | $3,600.00 |
Gold_Support_Tier | Upgraded support add-on providing 12x7x365 coverage, dedicated Slack channel access for real-time communication, 10 hours per month of admin assistance, and preferred consulting rates. Response SLAs: Severity 1 within 3 hours, Severity 2 within 12 hours, Severity 3 within 48 hours. Replaces the included Silver support tier. | $9,600.00 |
Platinum Support Tier | Premium support add-on providing 24x7x365 coverage including phone support, a dedicated customer success representative, 40 hours per month of admin assistance, quarterly business reviews (QBR), and priority escalation to senior engineering and leadership. Response SLAs: Severity 1 within 3 hours, Severity 2 within 12 hours, Severity 3 within 48 hours. Replaces the included Silver support tier. | $30,000.00 |
Dimensions summary
You buy this platform through a contract with three core dimensions. The Platform Subscription is charged per warehouse location and includes core WMS features and Silver support. The Feature Tier sets which modules and capabilities you can access, with higher tiers unlocking more functions. The Order Volume Band scales your pricing to your average monthly order throughput, from small operations to very high volumes. You can add either the Gold or Platinum Support Tier as an upgrade; each replaces the included Silver support and expands coverage hours, response commitments, and admin assistance.
Top-of-mind questions for buyers
The Platform Subscription bills per warehouse location. Each physical warehouse you run on the platform counts as one subscription unit. If you operate multiple sites, you pay a base subscription for each. The platform supports centralized control across several warehouse locations from one system.
You are assigned a volume band at contract start based on average monthly order volume. Bands cover operations from 500 to 500,000+ orders per month. If your throughput grows past your band, you can upgrade to a higher band. The change is not automatic; you request the upgrade.
These three dimensions bill together. The Platform Subscription sets your per-location base. The Feature Tier decides which modules you can use. The Order Volume Band scales cost to your monthly order count. Support upgrades (Gold or Platinum) add separately and replace the included Silver support.
www.hopstack.io
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Vendor refund policy
Hopstack does not offer refunds on subscription fees. In cases of billing errors or incorrect charges, customers must contact support@hopstack.io within 30 days of receiving the invoice. Verified billing errors will be refunded or credited to the next billing cycle at Hopstack's discretion. App Store purchases are subject to the respective App Distributor's refund terms.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Implementation Support
Every Hopstack customer is assigned a dedicated implementation engineer who guides you through a structured 5-phase onboarding process:
- Warehouse configuration
- User setup
- Integration connections
- Training
- Supervised go-live
Implementation typically completes in 4 to 8 weeks with hands-on assistance throughout the process.
Ongoing Support Channels
- Email: support@hopstack.io
- Ticketing Portal: Freshdesk-based ticketing system for issue tracking and resolution
- Knowledge Base: Self-service guides and step-by-step documentation at help.hopstack.io
Getting Help
For technical issues, billing questions, troubleshooting, or refund requests, submit a ticket through the Freshdesk portal or email support@hopstack.io . Our team is ready to assist promptly to ensure your warehouse operations remain uninterrupted.
Evaluation and Demo Requests
Interested in seeing Hopstack before purchasing? Contact us through AWS Marketplace or email to request a personalized demo tailored to your warehouse workflows and integration requirements.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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